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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 10, 2023 I hired Loves Moving Company to move my items to my new address, I was charged for an extra half hour and also some items including a brand new pair of shoes got lost during the move . When I called Troy the owner on Sunday March 12 2023 he said he would make it right , but on Monday March 13 2023 when I called again I asked to speak to the owner Troy and was not able to speak to him. The office manager said they never lose items and that they always charge extra for travel time before and after jobs which I was not told before. I asked him if they could help me correct the charges and reimburse me for a new pair of shoes and he told me no. I also had 2 boxes of large black trash bags that didn't make the move which I found out after the phone call. I am still unpacking and may find other items have been lost. But the brand new shoes cost ***** and I was over charged ***** and would like to be compensated. I am very disappointed in the way I was talked to by the office manager as this company came highly recommended and they told me before the move that they carry insurance for lost or damaged items yet they refuse to help me now. I did not get a copy of a contract only a receipt and cannot find a receipt for the missing shoes but I have no reason to falsify a missing pair of ***** ******** clogs brand new in the box and I cannot replace them because the shoe has been discontinued. I would like this issue to be resolved soon. Thank you Linda *********
Business response
03/22/2023
I will reimburse you $** for the woman's shoes. I had estimated 6 hours on your move and I personally checked the trucks when they got back to the shop and there was nothing in them. My guys would absolutely not take a pair of woman's clogs or anything. Please keep checking to find your items that I am paying for as we did not take them. You also tipped the guys $**, so they must not have done too bad of a job.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.