3 Customer Reviews
Review from Steven C
1 star06/16/2024
Warning - Stay away from Woof's Play And Stay in Wichita. My dog was bitten by another dog during playtime and they did nothing to help her. They isolated my dog and called my wife to say it was only a small gash. When she picked her up, we took her to the Vet to find out that she had been bitten and that it would require stitches. It cost us almost 1000 dollars to get her wound treated. When I called Woof's they said they could do nothing for me because I signed a waiver clearing them of all liability. I would not recommend this place because the first time something happens, they will run and tell you it is not their problem.
Woof's Play & Stay Response
06/20/2024
The health and safety of all the dogs in our care is our top priority. This being said, the Wichita store has a different owner than the Woof's in Topeka.Review from Patty O.
1 star05/14/2024
Refused to take my pet for grooming today. Stated I was upset at last appt because business would not answer the phone and had my small dog for several hours. This was not told to me until I show up for appointment. Multiple people approached me about the old incident. None of these people were even present on that day. In fact the incident was so insignificant that I can hardly remember. Very poor customer service and support. This place is not special, they do average work and will have no trouble finding a better groomer.Woof's Play & Stay Response
05/31/2024
Thank you for taking the time to leave a review. However, it appears that you may have mistakenly reviewed this location despite not having visited us. We believe that you might be referring to a different location. We appreciate all our customers and value the feedback they provide, as it helps us to continually improve our services. Our team members work hard to ensure that every customer has a positive experience. With that being said we value our team members and do not condone or tolerate any form of verbal aggression, abuse or demeaning behavior towards our team.Review from Crystal C
1 star11/30/2023
Letting customer dogs enter the facility with either expired vaccines or no proof of vaccines, which is against Kansas state law.Woof's Play & Stay Response
12/06/2023
This person also worked at a different Woof's Play & Stay in Wichita, Kansas. If they are making accusations about a business, she likely is making it about a location 3 hours away, which has a different owner.
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