Customer ReviewsforKansas Turnpike Authority

DriveKS has ridiculous customer service. They charged me IN COlORADO for a car that was stolen from us six months before. Instead of just waiving the $20 charge they are piling on late fees even after I had my credit card company get the $$ back. They say it’s because of the user agreement and that the tag was still active. Doesn’t matter if it wasn’t even a Kansas toll road or that the car was stolen. Just piling on insult to injury!! How petty can you get. Why don't you just waive this charge and the late fees? The car had been stolen and totaled by the insurance company! We didn't even own it anymore. You know who didn't charge us, even though there was also an E-470 tag? The State of Colorado.

KTA acts like a regime towards users of a highway that has been paid for many times over and over again. Fees that KTA tacks on your toll are at least double the toll and to try to resolve the matter over the phone with customer care is virtually impossible; and they know it. It's set up that way to confiscate as much toll, fees, etc... from you as possible. Their automated message when you call them says, due to the unusual amount of calls ....Right! They know they'll receive an inordinate amount of calls because of the way they've set the toll system up. How and why is this tolerated?

KTA charged my KTAG acct $30.45 for tolls which occurred in the state of Texas, from a vehicle with Texas plates. The only similarity was that it had the same plate number as our motorcycle in Kansas. The KTAG User Agreement says, "You agree to review your respective toll transactions to identify any duplicate or erroneous charges & bring them to the attention of KTA or the appropriate Authorized Facility for correction within 120 days of the incurred toll", which I did. I called 4/3/24 to get this resolved & KTA blamed me for selecting the wrong license plate type during set up. I set up our KTAG for a motorcycle in KS, with KS plates, not TX plates! But somehow that part doesn't matter. They allowed toll from TX plates to charge my acct. I sent an email to explain, but they denied any fault or refund for a 2nd time. Feb tolls were on the Mar stmt, but no Mar tolls were on the Apr stmt. That tells me KTA realized their mistake sometime after the Mar stmt, but failed to adj. my acct. Those charges should have been applied to the TX customers acct, not mine! In a final attempt to settle this, I sent a letter to KTA in Wichita, explaining everything & asked them to credit my card, or KTAG account. Well, that was just a waste of good postage. I got the same result, "it's your fault, we will not reimburse the charges". For some reason, they sent my letter back to me as well. It's very risky to let KTAG have your credit card or bank acct. on file because they just flat out refuse to admit their own negligence. If you try to challenge them legally, in the User Agreement, "You agree to pay all costs, including attorney's fees, incurred by KTA to enforce this agreement". As their customers, we should be able to trust that they will charge the correct toll or correct any errors. Not blame us for something that is completely out of our control. I want to warn others and record this issue in case it happens to anyone else. Check your KTAG charges often!

I don't have the dates anymore. But twice when I went to Witchita, I was charged for going through a toll without paying. They sent me a photo of me driving through. That proves nothing. I always stopped and always paid. 40 bucks in tolls from Kansas city to Witchita...plus what I actually paid those days. I believe they are scamming out of state people. In my work, I now refuse business that goes near the tolls because I just can't pay on that day and then again later! They are stealing.