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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We contacted them to have topsoil delivered to a specific place in my yard. Driver of truck decided to ignore instructions and proceeded to make deep tire ruts in the yard. After 6 attempts at calling to get this corrected, and them promising to do so, still nothing. That was 2 months ago. I have just called the company to talk to manager, being told he was there. Lady came back on phone asking what the call was regarding. I told her about getting the ruts fixed. Haha. I get the managers voice mail. I have left another message, but I feel it’s still going no where. I have pictures of damage to yard. If need be, I have security cameras that would probably show the occurrence. I ONLY want my yard fixed. A little top soil and grass seed. 25 minutes of labor. I have left bad reviews on their ******** site, but that gets buried in their other posts. Email has not gotten any attention either. I just want them to fix the damage their driver caused.Business response
04/30/2022
This issue was corrected with customer after discussing incident, see attached photo.Customer response
05/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *********** *******
Marketplace Resource Consultant Team Lead
Thank You SO much for your help. I was getting nowhere without you. I am a happy buckaroo!
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Contact Information
7000 Thelma Lee Dr
Ste 200
Alexandria, KY 41001-2220
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.