2 Customer Reviews
Review from Sheila S.
1 star07/19/2023
After attempting to schedule an appointment directly, my primary care care doctor called and got a date 45 days better than I could, which was still 120 days out. I arrived to my appointment at 145 for a 2pm appointment, and was told doctor was out of the office. The receptionist indicated they had tried to reach me, and I verified both numbers on file were correct. Both lines have VM setup and call logs show no attempts to reach me. It should not be the patient responsibility to re-schedule and the doctors office should work until they reach the patient. I now after nearly 4.5 months of waiting have to find a provider to support my care.
Graves Gilbert Clinic Response
07/27/2023
Per the practice manager, it is documented that several attempts were made to call the patient, but I agree they should have continued calling until they reached the patient. If you would like to discuss this, please call me at 270-780-0590.Review from Allyson S
1 star12/21/2021
I went to the Graves & Gilbert by Lost River a little after 6:00 pm on 12/20/21 when I got off work (where I have been hellaciously putting in hours.) They said the doctor was no longer seeing anyone and sent me to the G&G on Fairway. Okay, cool. Not a big deal. I get there and am told the same thing. They redirect and send me to the G&G on the far end of Scottsville Road, but they assure me that they would be able to see me by saying that location is unable to shut down early. I pull into the parking lot at 6:55 and park directly in front of the door. The nurse/receptionist sees me pull in and got up and locked the door really quickly and TURNED OFF THE LIGHTS. They don’t (or aren’t supposed to) close until 7:30. So I then had to head to the ER where it took nearly 6 hours. The amount of frustration, gas, and mileage was ridiculous.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.