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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a house fire on 2-15-2024. I advised this company of the loss in order to hook up service at a rental location. I was told not to worry about the loss so i didn’t. I received this bill for 695.00 I called and was told they had no record of the telling not to worry i would get new equipment. I spoke with the supervisor **** ****** and was told I could file with my insurance but I had till 4-1 to pay. This company that I have been with since 1993. I just ask someone look into this monopoly and realize we have only one option for service therefore we are under their thumbs.
Business response
04/08/2024
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.