ComplaintsforOld Time Masonry

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed a contract with Old Time Masonary 4/3/22 to complete stonework around my deck for a walkway and sitting area. The cost was $6800 and a 50% deposit was required of $3400 dollars. Wade Hall the owner told me that they would like to get it done about a month later but that there was a possibility it could be moved to the following spring depending on weather conditions. I messaged Wade 5/14/22 and he said, "i'll call you later today bud", but I never heard from him. I was not concerned as Wade has done work at my home before and they did a good job and were very courteous and I know they were busy. I assumed the spring would most likely be when it got done. I contacted Wade 3/23/23 to check in with Wade to see when approximately we might get things done and to let him know the area was cleaned, prepped, and ready. I never got a response. Out of respect I realized he is behind on his work and my project wasn't urgent so I just waited. I contacted Wade again 5/15/23 again to get an idea when this would be completed. No response. I contact Wade again 5/16/23 and 5/17/23 but no answer. Wade has turned his phone off to receiving calls and closed his email account. I also reached out to him on facebook messenger 5/16/23 but no response. At this point I'm assuming that I have been robbed of $3400 which is a significant blow to my family and I. Companies like this should not be allowed to operate as after some research the past couple of days I see that this is a pattern for Wade and he has done this many times. Wade strategically put a po box as his address and has cut off all communication to anyone. I would like a refund if he cannot come and do the job within a week as he has lost my trust and I don't believe that he is coming back.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In September of 2022 I contracted Old Time Masonry to do a number of jobs including chimney repair and sealing the wood under my deck. I paid for the jobs in cash as was requested and *** the jobs but the sealing was completed. The price I paid for the sealing job was $1200. I c***ed Wade H*** *hroughout the rest of the year but was told the weather was too bad for the job to be completed. In 2023 I c***ed again and was told that Mr. H*** had cancer and that my job would be done regardless., Ii was c***ed by Mr. H***'s son in July and told that he would be out to do the job the following week, but it wasn't. Now when I c***, I get a recording that says the party is not available. I would like a refund of my money..

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The issue is a failure to repay a sum of money. The business owner has promised to repay a down payment. He said that the re-payment would come in three installments. The first would come about June 3 of 2022, the second about July 3, and the final one about August 3. Today's date is December1, 2022 and no money has been re-paid. There has been no response to my repeated calls for an explanation. The business owner told me that there would be a re-funding of my money when i spoke with him on May 10, 2022

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On January 2, 2021 I contacted Old Time Masonry for a bid. **** **** came to my home at **** ******** Place and gave me a bid of $4480.00. To take out a stone wall, widen the driveway, and replace the wall. I said I would get back with him after our January 2021 vacation. He called me a couple of times in January to ask if I was going to do it and that I needed to get down payment in so I could be put on the schedule. On February 3rd, 2021 he came back to my house and we discussed what I wanted done again and I asked if it could be done in March because our street and driveway aprons and curbs were being done and I wanted the new apron to be the size of new width of driveway. He gave the impression that was going to happen and even wrote on contract (curbs in March), and I paid him $2240.00. I contacted him at the end of March asking why he hadn’t come and when we were on the schedule. He got angry and told me that I sure wasn’t patient and that we had had record rain and that there were a lot of jobs ahead of me. Something he failed to tell me when taking my deposit. He continued to message me weather reports and excuses. I have since sent him messages and emails monthly or bi-monthly. At first he would reply and say he’d check the schedule snd get back, but never did. The last few messages and emails I received no reply. It’s now been 11 months and I would like a full refund of my $2240 deposit. I have saved all phone messages from Wade and all of my messages and emails. I can also produce the contract dating acceptance of check on 2/3/21. Any help would be appreciated. At this point, we just want a refund of our entire deposit.

  Business response

  01/17/2022

  No problem I will happily return your deposit within 60 business days as stated in the contract.

  Customer response

  01/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *** *********
  

  Customer response

  04/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Per phone call from *** *********:

  As of today we have not received the promised refund.  I have tried to reach the business directly but I have not heard back from the business.  

  Please advise status of my refund.

  
  Regards,
  
  *** *** *********
  

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We contacted Wade in July 2021 to complete a large wall for our historic barn. He quoted us $15,000 and said he would start the project by the fall. We gave him a $7500 deposit which was immediately cashed. I contacted him in October and he said he would complete the project before the ground "froze". My husband and I have reached out to him and left telephone messages for the last month and have had no contact. We would like our deposit returned in full before January 1, 2022.

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