ComplaintsforCombined Public Communications
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 30tb 2021, at about 7:30 pm , I logged on to Combined Public communication to set up an account to apply $10 to inmates phone account at ******** ****** jail. First In order to set up and register an account you have to add a debit/credit card. Well I found the facility I was looking for, but it did have the option so I could apply the funds so that the inmate could call whomever he pleased. I had to insert a certain phone number. So I chose not do that . So I clicked on postcard just to see what it was and it automatically charged my card that I had to register the account with $45.99,. Basically it would be like getting on ****** looking at a pair of jeans and being charged for example. I contacted Combined communication by email, and they are telling me a postcard is a prepaid account with a certain number the inmate dials to make calls that is linked to my account I had to register. You can see on my account I never chose a facility nor an inmate. They only want to refund me $30 of the $45.99 . Do to some terms and conditions. Well their terms and conditions should not come into effect because I never set up their "postcard" account as I was instructed on how to do via an email after I asked for a refund of the $45.99. For one I shouldn't of been charged for clicking on something to see what it is. It's literally click bait. For two I only wanted to add $10 to a inmates phone pin for them to call whomever, but it didn't have that option. I could insert one certain number. I have been emailing back and forth since 5:30am today trying to get this resolved and they do not want to give me a full refund off $45.99. I removed my card information from their site in fear of further charges, since by just clicking on something charges you. Like I said before it was like going ****** for example looking a products description then being charged full price.Business response
11/10/2022
Thank you for the opportunity to assist this customer to resolve her issue. Our actions are detailed below.
We have tried calling her on several occasions (11/1/2022 an 11/4/2022) and left messages. We also emailed her on 11/2/2022 and did not have any response.
We tried calling her again this morning. The message played that she has a screening device on her phone and to state your name and the reason for calling. We did that. The message came back with “Please remove this number from your mailing and contact list. Good bye. It hung up. If she will call our Customer Service department we will be happy to discuss this with her. At this point there is nothing else that we can do for her.Thank you,
Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am due a refund for overpayment, which is agreed upon by myself and Combined Public Comms in writing from a supervisor. There is no dispute, in the amount nor the righteousness of the refund. Combined Public Comms has verified this data and has failed upon numerous lengthy requests to produce the overpayment and return this amount to me, the verified account holder and person to whom the at large amount is due. This began in early June. Their customer service is "unavailable" according to their website host, as it always is. I suspect this company is in violation of multiple codes re UCC and IRS, which is why they refuse to return agreed upon overpayment. They also refuse to send via USPS validation or minutes of our communications, receipt of purchase, settlement information, dispute information, account information and all other mandatory data I am entitled to and they are lawfully and legally bound to supply with AND/OR without request. **** * **** *** *** ******** ** ******** ******** ***** ******* ****** **** ** ** **************************** ###-###-####Business response
10/18/2022
We have investigated this customers issue and expedited the refund. He should receive it shortly. Thank you for the opportunity to resolve his issue.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.