ComplaintsforWellness Brands

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I've contacted wellness brands to cancel subscription and company continues to send me more product and charges my credit card when they said subscription would be canceled, I'm tired of receiving this when I don't need it....

• Initial Complaint

  05/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a trial sample of the product and was subsequently charged a monthly subscription fee for the last two months. I have been unable to contact the merchant by email or phone. The phone has had a busy signal 24/7.

  Business response

  06/05/2023

  Dear customer and BBB,
  
  After further researching I can confirm we have verified and located the account in question. We see the customer originally signed up for our CBD product on 03/25/2023 for $146.03 and $10.96.
  When signing up our website does explain the terms and conditions of the order and that customers must call in or email to cancel the subscription.
  
  I see the subscription charge was billed on 04/29/2023 for $140.08 and the products are showing delivered to the address we have on file:
  ******************************
  
  The charge from 05/25/2023 was for next order. However that charge is in a pre authorized status and will not post through to your checking account. We have cancelled the subscription + voided the transaction dated 05/25/2023. The charge will simply fall off and should have by now.
  
  If you have any further questions please let us know.
  
  
  

• Initial Complaint

  04/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  First, they shipped and billed me more than what I thought was the quantity for the item. Just recently sent me an email for ANOTHER SHIPMENT that I did not order and billed my credit card. I will dispute charge with my credit card facility. SCAM

  Business response

  05/01/2023

  Dear customer and BBB,
  
  I do apologize about the subscription. I can verify that the account is cancelled and no future charges will ever post to you.
  Upon ordering our product it is fully explained in our terms and conditions how the program and billing works for ordering our product.
  
  Once the subscription rebills, you are sent your next order directly to your door. This is why you see a new charge and new shipment coming to you.
  We usually ask customers to return any unopened product back to us. 
  
  I also can confirm a full refund of $179.91 was issued today 05/01/23. Please allow 7-10 business days for the refund to reflect.
  
  Thank you

• Initial Complaint

  04/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Around the middle of March I saw an ad from this company for a CBD supplement. It stated ‘Buy 3 get 2 free" for $39 per bottle. I thought I was paying $39 x 3. I was out of town at the time for three weeks. I have just returned and now looking at my bank, I see I was charged $198.70, which is not the amount I expected to pay. I have not opened the bottles and after looking them up on your BBB site, it see that this has been a scam experienced quite a bit by others. Today I got an email from this company stating they are now going to charge my bank account another $149! For what? I did not order anything else from them. At this time, I am disputing the $198.70 and want to return the product to them and any further charges they may attempt to make on my bank account. As it is Saturday, I will have to wait until my bank, a credit union, opens on Monday. This is not good business and it is deceptive and now stealing as far as I’m concerned as they may also take $150 and send me something without my authorization. I also see that on my package, that their address is now ** ********** **** *** *********** *******

  Business response

  05/01/2023

  Dear customer and BBB,

   

  We do apologize for the issue. Upon ordering our product the program and billing is fully explained in the terms and conditions. 
  We do send our customer's a heads up email that the subscription will rebill in 3 days, and if you wish to cancel you may call or email to our support team.

   

  I can see that ******* had called in on April 19th and accepted a refund of $149.02. What I have done today is issued the remainder to make a full 100% refund of $198.70.

  Please allow 7-10 business days for the refund to reflect.

  Business response

  05/01/2023

  Dear customer and BBB,

   

  We do apologize for the issue. Upon ordering our product the program and billing is fully explained in the terms and conditions. 
  We do send our customer's a heads up email that the subscription will rebill in 3 days, and if you wish to cancel you may call or email to our support team.

   

  I can see that ******* had called in on April 19th and accepted a refund of $149.02. What I have done today is issued the remainder to make a full 100% refund of $198.70.

  Please allow 7-10 business days for the refund to reflect.

  Customer response

  05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.  Although, I did accept the refund, even what they wrote to you was not the offer I received.  I did not get a full refund.  I had to accept it minus $39.  Also, when ordering I could not review the bill before purchasing, and this is what led to the problem.  There was nothing I could readily see that indicated it was a subscription until I received a bill for a subscription.  This is why I decided to not use the product and return it, which I was never able to do.    They continue to operate from a less than best business policies, even what I would call deceitful, while making a token refund to people who have the frame of mind to keep negotiating for it.  I just got over it and let them keep some money, because that is what it was worth to me. 
  
  Regards,
  
  ***** ********
  

  Customer response

  05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although, I did accept the refund, even what they wrote to you was not the offer I received.  I did not get a full refund.  I had to accept it minus $39.  Also, when ordering I could not review the bill before purchasing, and this is what led to the problem.  There was nothing I could readily see that indicated it was a subscription until I received a bill for a subscription.  This is why I decided to not use the product and return it, which I was never able to do.    They continue to operate from a less than best business policies, even what I would call deceitful, while making a token refund to people who have the frame of mind to keep negotiating for it.  I just got over it and let them keep some money, because that is what it was worth to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  04/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I wanted to place an order for 1 bottle for $39. After entering my credit card it asked me if I wanted to upgrade and I could not find the place to opt out so I closed the screen. I never hit "place my order". The next thing I see on my bank transactions is one for $198. I immediately disputed the charge. This all happened on a Sunday morning. I immediately called the 800 # to cancel. They said they could not as the items already shipped, which was impossible. this all happened in 2 minutes. Then she said she could cancel my membership! WHAT MEMBERSHIP? Then she said I would have to take delivery, call them for an OK to return, and mail at my own expense. This entire company and website is a scam and I will also contact Shark Tank if they are involved since that is what the ad said. This is not a legit company - I do not want any of the product.

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Customer service not available request (need return label) sent wrong product. Having a hard time to getting any results

  Business response

  04/07/2023

  Dear customer and BBB,

   

  After reviewing the account information I was able to locate the customer in question. We do have strict return policy as stated in our terms. We do ask all customer's to return the product and pay for postage doing so. I can confirm that the customer has refused to pay for postage and request a return label.
  
  At this time we do not provide pre labeled return labels for customers. What I have done for the customer is issue a full 100% refund of $146.03 and he does not need to return the merchandise. Please allow 5-7 business days for the refund to reflect.
  
  Thank you

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Wellness Brands ,LLC sent a package that has my name and address on it. I don't usually order online, unless it is with ******, and associated companies. I checked my account with ******, no "Wellness Brands LLC" on my account. I checked my debit card and found the same results. I had to open the package to see what the item was...maybe an auto purchase that my wife and I have for specific essential items. Nothing resembling the Wellness Brands LLC sent to my address. CBD Oil tablets is not an item that we use. I put a hold on all transactions with my bank card after speaking with my bank. There's no phone number inside the packing slip, and no bank, no debit card statement listing any auto transaction on my debit card. I reported the transaction to my bank, and put a hold on my debit card. It's been more than a week since this incident. Still no contact Wellness Brands LLC to return these items, in addition no phone number. But I do see a "Provisional Credit" of $198.00 to my account as a "Provisional Credit Fraud".

  Business response

  04/03/2023

  Dear customer and BBB,

   

  It appears that the charge was made for the ***** CBD product. I can also confirm that the subscription is cancelled so no future charges are billed.
  I also show a full 100% refund was issued on 03/27/2023.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The product is sold on ******** and the add states "Buy 3 get 2 free" sale price is listed as $39.74 per bottle. Seems clear enough but no total is displayed until after you order the product. Then the charge is disclosed as $39.74 per all bottles. When I saw what they did I tried to cancel and they wouldn't do that and when I asked for a manager there were none available.

  Business response

  03/24/2023

  Dear customer and BBB,
  
  We do apologize about this issue you have experienced.
  
  Our managers and supervisors are available upon request always.
  
  Upon locating the information I can verify that the customer was not charged for any of our products.
  If the customer was charged, if he can please call us further so we can investigate and attempt to locate the account to cancel and provide a full 100% refund.
  
  
  Thank you

  Customer response

  03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The business has given me a refund for the product purchased which is fine.  The problem is that the add is deceptive and I quote " Three bottles get two free, $39.98 a bottle". When your purchase is accepted the billing amount is disclosed at a total of $199.90 which is 39.98 each for all five bottles.  I immediately called and spoke to someone and asked to speak to a manager and was told no one was available.  They sent me the product after I cancelled the order.  I am happy to return all product. I will not pay for return postage, waiting for a prepaid label to complete return of this order I cancelled.
  
  Regards,
  
  ****** ********
  

  Business response

  04/03/2023

  Dear customer and BBB,
  
  We have issued the full 100% refund to you. At this time we do not require you to return the product, since it would be up to the customer to pay for postage to return as mentioned.

  In regards to the advertisement, we explain its purchase our product paying FULL pricing and receive those bottles for free. OR its the same as $39 x X amount bottles. 
  
  We do explain this in the terms and conditions.
  
  Thank you.

  Customer response

  04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

  P.S. I have returned the product.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  March 8, 2023. I ordered medical supplement, what i received was 3 jars of gummies with CBD oil. I'm alergic to CBD Oil, I would never have ordered had they disclosed what was really in the product ordered. I want to return and get a full refund. I've tried to contact the company but have been unsuccessful thus far. Whatever you can do to assist would be appreciated. **** ****

  Business response

  03/16/2023

  Dear customer and BBB,

   

  After reviewing the account information we can confirm that the subscription is cancelled and no future charges will be posting.
  
  We have also issued a full 100% refund of $131.91. Please allow 7-10 business days for the refund to reflect.
  
  If you have any other issues please let us know.

   

  Thank you

  Customer response

  03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I recently ordered from this company a total of $198.70 of gummies for health/well being. I was delivered an empty mailer with usps tracking number *********************** When I looked up the tracking number to see what company and what product I had ordered, I pursued more information on the company and found the reviews horrifying. It seems as if it may be possible that I have been scammed as well. I didn't receive anything but an empty mailer. Can you help me? And thanks for your help.

  Business response

  02/20/2023

  Dear customer and BBB,
  
  I was able to locate the account and verify that we have since cancelled the subscription to ensure no future charges are sent to you. 
  
  Upon checking, It appears you have ordered our *** CBD gummy (5) bottles deal. After tracking the package I can see that it shows delivered, We apologize that the mailer envelope came empty. Our fulfillment warehouse is always supposed to ship our product out to customers. We have reprimanded this on our end and appreciate you advising.
  
  What we have also done today is issued a full 100% refund for the $198.70. The refund can take 7-10 business days. If you wish to receive a replacement please feel free to reach out to our customer support.
  
  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩