ComplaintsforBorders Storm Restoration, LLC
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Border Restorations to fix my leaking roof at 10815 Faithful Way last fall 2023 and paid them $23k. The company installed Top Shield material, which is not meant for a non-slope roof, according to the manufacturer's website. When the first rain occurred, there were leaks throughout the building. We have been in contact with Borders for months and months, but to no avail. They told us to hire a plumber to divert the water on the roof, and we did, and the plumber said this is not a plumbing issue but a roofing company issue as it is a terrible roofing job. The plumber went on to say that he services commercial buildings with non-slope roofs, and they don't leak. Borders also sent their third-party person out recently, and that person told my father that it was a shoddy roofing job. Borders wants to charge us additional money to fix the issue. We have a 5-year warranty on the material and 25 years on labor. We are seeking a refund of $23k spent so we can get a reputable roofer to come in and fix the leaking problems.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.