Customer ReviewsforJeff Wyler Florence Buick GMC

Some quick background: we purchased a brand new (5 miles) 2021 *** ***** Denali XL in a different state. A $75k+ vehicle brand new. Fast forward to 8/21/22. Vehicle has ~35,000 miles and has a hydraulic lift on an engine cylinder go out (diagnosed on 8/26). We make an appt at Jeff Wyler Buick GMC for 8/26, but bring the vehicle in on 8/24. After the diagnosis, the service manager calls (8/26) and says there could be a delay on parts (understandable considering recent supply chain issues). Two promises made by service manager on 8/26: 1) with lead time on parts and time to fix the vehicle, car will be returned worst case (his words) on 9/2. 2) on 8/27 or at the latest 8/29, we will be given a loaner vehicle while we wait since he knew of at least one loaner being returned by 8/29. We have texted and/or called every day since 8/29 requesting a status on the loaner vehicle. Each time, the service manager states that he is "unfortunately" unsure when one will be available. This, after telling me on 8/26 that he knew of one, and likely two loaners being returned by 8/29. Today is 8/31. We were told that all parts are in, but that there is not an estimate on when vehicle will be ready for pickup and that it might not even be available before 9/6. Still no status or estimate on a loaner. Every answer we receive is deceptive and misleading in nature. It makes me wonder - how else is the dealership cutting corners and to who else are they deceiving? The most recent conversation (8/31) led me to believe that, since our vehicle is still under warranty and is not a direct revenue-generating source for the dealership, we are being moved to the bottom of the queue and will continue to stay there until they can find time to fit us in. Given the current economic and supply chain conditions, we can certainly understand some minor delays. But to be continually deceived and given "the *******" has made me lose total trust with this organization.