Business ProfileforKerry Toyota

I purchased a brand new **** ****** ***** from Kerry Toyota in late October 2023. The vehicle currently has just over 6,000 miles on it. On September 29 I began to hear a heavy running water sound under the passenger floorboard. I made an appointment as soon as they had available on October 1, 2024 to get my issue resolved. I dropped the vehicle off and explained my situation to the workers and three different employees told me I had "nothing to worry about" and "this issue happens all the time." they told me that the hose just came disconnected and all they had to do was reattach it and it would be fine. The next day I received a call from one of the employees and he told me that he never should have mentioned a diagnosis to me without seeing the issue himself and he apologized. He explained that since the tube was not disconnected, it was actually clogged and made the water leak inside my car instead of out the bottom. He said since it was a clog none if it would be covered by my warranty and quoted me over $7,000 to fully clean the car since there is mold growth throughout the carpet. I was never informed on what the tube was clogged with. He said a new tube would be $35 and the labor would be $159.00 per hour and would take at least 40 hours to fully clean. He told me to reach out to a customer service number because sometimes they will help financially if its a newer vehicle. I tried to file a claim but the lady I spoke with told me this type of claim did not exist because they will not help financially if the cost is coming from labor, which in this case it was. I have spoke with another manager from there and he explained that these things "just happen," and I would be expected to pay since it was not covered by my warranty. With a brand new car under a year old with such little mileage I should not be having these issues.