ComplaintsforJeff Wyler Fort Thomas

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Truck under warranty broke down. Rear window was leaking and electrical components got wet causing break down. Was told window would be in February 9. By april after extensive water damage had been done i had to call Ram because Wyler wouldnt answer or reply to msgs. Employee finally called after i left a bad google review to harass me about it. Were incredibly rude and unprofessional. Didnt want them to do the work after dealing with their staff but ram claim manager said because wyler had ordered the parts they had to do the work. I picked truck up today from their service department and the drivers side has been keyed and obviously intentionally scratched.

  Business response

  04/26/2024

  We spoke to *** ****** first thing Wednesday morning. We told him that we could have the scratches repaired at our Collision Center or if he wanted to have the work done at another facility that we would pay for the repair. We asked him to send us an estimate if that is what he wanted to do.

  We told him that we could have the carpet that we installed professionally cleaned if necessary.

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In November 2023 we purchased a vehicle. Took over three months for the title. The dealership agreed to pay for portion of repairs at their Jeff Wyler location in Springfield Ohio. I have messages left with them stating they would cover this. I have emails from them stating the same. The dealership will not return my calls or emails and have failed to follow through with their promises. I have contacted them over the past three months and nobody in management from Jeff Wyer Fort Thomas will respond. The customer service is horrible and they have failed to act in good faith even after violating Kentucky law and not having a title to us in the days the law requires. We would like to work with them however we will now miss another scheduled appointment for the vehicle repair because of their lack of concern for our issues. This was scheduled over a month ago. I have emails and saved voicemails where the company agreed to pay our portion of the repair in good faith however they have not followed through with their own aggrement. We need assistance to make this right.

  Business response

  03/21/2024

  We have already agreed to repair the vehicle. The customer simply needs to contact The Springfield Body Shop and get the repairs completed. The Body Shop Director Keith F****** has reached out to the customer and indicated that the repairs will be completed.

  Customer response

  03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a **** ******* ** with just under 12,000 miles on it on 12/11/23. The total out the door price was $31,821.30. I have a limited warranty for six months or 6,000 miles. I don't think my issue will be covered under this warranty. On Saturday January 13th I went to the store and when I came the car would not start. I called my salesmen on his cell phone; he never returned my call. On Monday the 15th I called the dealership and talked to my salesperson. He told me that the dealership would not help me out on the issue I was having with my car. I asked him to review it with management and get back to me. Today is Thursday the 18th and I have not heard from my salesmen. I've owned this car for a little over a month an put a few hundred miles on the car. I do feel that the dealership should help cover the cost of the repair since this happened so soon after buying the car. I did put a new battery in the car and that did not change anything, car still won't start.

  Business response

  01/19/2024

  Hello *** ****, 

  You have spoken with our Sales Manager ***** and we understand your concern. We understand you are stating that the vehicle will not start and that you took a newer battery out of an older ******* you have in storage and stated that this battery wouldn't allow the vehicle to start either unless using jumper cables. We also understand you have not been in for a service inspection for this issue. We have agreed to look further into this with you and our service team. I understand you're looking for some type of financial compensation to help assist with any potential cost to resolve this issue. ***** stated on the phone with you that we are absolutely open to helping with diagnostic costs. 

  We are experiencing inclement weather today and understand you do not wish to drive the vehicle in to our service team today. That is no issue. ***** and myself will continue communicating with you directly to help schedule this service appointment. We very much appreciate your business and your willingness over the phone to allow us to help work with you to resolve the issue together. ***** left you his direct cell phone number and please reach out directly to him with any further questions, comments, or concerns. 

  If you would like to speak with me please reach out to my direct office line listed below! 

   

  Sincerely,

  Casey J****

  General Sales Manager

  ************

  Business response

  01/19/2024

  Hello *** ***** 

  You have spoken with our Sales Manager ***** and we understand your concern. We understand you are stating that the vehicle will not start and that you took a newer battery out of an older ******* you have in storage and stated that this battery wouldn't allow the vehicle to start either unless using jumper cables. We also understand you have not been in for a service inspection for this issue. We have agreed to look further into this with you and our service team. I understand you're looking for some type of financial compensation to help assist with any potential cost to resolve this issue. ***** stated on the phone with you that we are absolutely open to helping with diagnostic costs. 

  We are experiencing inclement weather today and understand you do not wish to drive the vehicle in to our service team today. That is no issue. ***** and myself will continue communicating with you directly to help schedule this service appointment. We very much appreciate your business and your willingness over the phone to allow us to help work with you to resolve the issue together. ***** left you his direct cell phone number and please reach out directly to him with any further questions, comments, or concerns. 

  If you would like to speak with me please reach out to my direct office line listed below! 

   

  Sincerely,

  Casey J****

  General Sales Manager

  ************

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. We are working out the details on a service visit. I’m waiting on a return call. 
  
  Regards,
  
  **** ****
  

  Business response

  01/26/2024

  Hello ****, 

  We have been in constant contact with you and have a service appointment for you set up with our Kings location for your convenience on Monday the 29th. For your convenience as well, we even agreed and scheduled with our other location that you can drop your car off on this Saturday the 29th. We have text messages with you confirming your acknowledgment of this agreement and appointment. Is there something further we should be doing to keep up with your expectations? We are more than willing to help and feel we have been, but we do not want you to continue being upset. Please let us know. 

  Sincerely, 

  Casey J.

  Business response

  01/26/2024

  Hello ****, 

  We have been in constant contact with you and have a service appointment for you set up with our Kings location for your convenience on Monday the 29th. For your convenience as well, we even agreed and scheduled with our other location that you can drop your car off on this Saturday the 29th. We have text messages with you confirming your acknowledgment of this agreement and appointment. Is there something further we should be doing to keep up with your expectations? We are more than willing to help and feel we have been, but we do not want you to continue being upset. Please let us know. 

  Sincerely, 

  Casey J.

  Customer response

  01/28/2024

  Better Business 

  The option to accept or reject seem too limited. The dealership is correct that my car is at their Kings location to be looked at on Monday January 29h. I appreciate that we are moving in the right direction and hope that we can work things out. 
  
  Regards,
  
  **** ****
  

  Customer response

  01/28/2024

  Better Business 

  The option to accept or reject seem too limited. The dealership is correct that my car is at their Kings location to be looked at on Monday January 29h. I appreciate that we are moving in the right direction and hope that we can work things out. 

  
  UPDATE via phone 1/30/2024 - consumer called stating that the issues with his vehicle have been resolved, and he picked up vehicle today.
  Regards,
  
  **** ****
  

  Customer response

  02/28/2024

  The dealer said they replaced the brake switch which fixed the problem. That fix lasted four days. On February 4h I contacted the dealer to let them know the car was not starting again. From February 4th through February 16th I had been texting the dealer to arrange dropping the car off. The dealership stopped returning my texts as of the 16th. I bought this car as my daily driver and since the purchase I’ve only been able to drive the car a few hundred miles. I can’t continue borrowing family and friends cars to get around. I did take the car to my mechanic and he has diagnosed the car aw needing a new ECM (computer).

  Business response

  02/28/2024

  The vehicle was inspected, an issue detected by our service department, the part was replaced and paid for internally at no expense to the customer. At the time of purchase the customer declined the purchase of an additional service contracts. The customer is back in possession of the vehicle. 

  Customer response

  03/01/2024

  Better Business Bureau:
  
  I have been in contact with Jason from Jeff Wyler and he has asked for an estimate of repair to replace the ECM. We have agreed to $500 returned to me and I’ll get the car fixed. I’m very happen with this resolution.

  
  
  Regards,
  
  **** ****
  

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A garage upon checking my car a ***** ********** noticed that the oil cooling housing was starting to leak a known defect in these engines being made of plastic.I immediately made appointment and went to local Jeff Wyler Dodge FT Thomas Ky. I have a warranty and told them that and expected this to be covered especially with this known problem.Nothing was ever said of a fee.They said they didn't see it I want back to garage and they showed me it and took picture.Went back to Wyler Dodge to have it rechecked.They said it wasn't leaking bad to replace it yet.Ok. But then they hit me with a ridiculous $198.00 charge for them just looking at it only taking few minutes.I told them I thought warranty would cover it and was never told of this charge beforehand.They said they told me which is a lie.If they did there's no way in heck I would have had this done there and would of took it to another place for 2nd opinion instead of paying that ridiculous charge. So I'm out $198.00 to these shisters.Totally ridiculous.

  Business response

  12/11/2023

  This customer was notified of a check out fee before we inspected his vehicle, he explained to us that he had a warranty. we explained to the customer that he would be responsible for any charges to inspect the vehicle. we spend time removing splash shields and inspecting the vehicle trying to find an oil leak. the vehicle was not leaking any oil and we even showed this to the customer. we even called his extended warranty company to see if they would cover the cost of an engine oil cooler based off of another shop saying it was leaking even though we did not see any leaks. they declined the repair the repair.

  Customer response

  12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ****** ******
  

  Customer response

  12/12/2023

  I am on a poverty social security income and to me $198 is huge.If I was told beforehand that I would be charged that $198 if my warranty wouldn't cover it then there's absolutely NO way I would have proceeded.I DEFINITELY would of taken my car elsewhere to a better reasonable priced place.So there's no way 100% that I was told I'd have to pay that charge beforehand.They are flat out lying saying they did trying to cover up their mistake.

  Again I am 100% positive they never told me about that $198 charge beforehand!!!

  Business response

  12/27/2023

  The check fee was disclosed and approved by the customer before we inspected the vehicle.  

  Business response

  12/27/2023

  we are refunded the customer his money $198.00 

  Customer response

  12/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you BBB and also to ******** ******** ******* ****** ******* for helping in this case too.

  
  Regards,
  
  **** ****** ******
  

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a **** ***** *** ******* from Jeff Wyler on August 18, 2023. Upon driving the car home I noticed a shaking of the car around 75-80 mph. I made an appt for them to look it over. They said it was out of line and needed balancing. They paid for one of the services but charged me for the other. But the truck was still shaking after "service". I made an appt to take it back and before I could get it back to the shop the check engine light came on. Turns out something is wrong with the fuel filter. I take it back and they said they rebalanced the tires but that they didn't feel the shaking, even though I have had several people in the car that can feel it. And now this "certified used car" that they sold me needs another $1300 worth of work for the fuel filter. Now I have spent an additional $1700 before I even made my first car payment, on top of the $6500 down payment and the cost of the truck. I have reached out an no one will call me back to talk this over, they are just satisfied taking my money. I suppose the truck is running fine now but I am afraid for the next thing to go wrong. I want them to compensate me for all the additional money they have charged me to fix a truck that should have not had all these issues right after I purchased it. Did they really certify it? Did they really do an alignment cause it still shakes to this day!

  Business response

  10/16/2023

  We are refunding the full amount *** ***** paid. He will receive a check within 7 business days. The check anmount is for $1,640.21

  Customer response

  10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It would have been decent for someone to reach out but apparently there is poor management here who doesn’t truly know how to resolve issues besides throwing money at the problem. 
  
  Regards,
  
  *** *****
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have * **** *** ********* ****. The week prior I was in ****** when my mechanical issues occurred so I stopped at ******* Chrysler for a diagnosis. The adviser at ******* stated the both my axles were loose causing the shaking issue and it is a covered warranty item under my 5yr/60k. I authorized the repair but the dealer advised the part was on 45 day national backorder, the ******* dealer said it should be safe to drive back home. I proceeded home and took the van to Jeff Wyler Ft Thomas. The tech agreed what the ******* dealer said bad CV axle, but there was a hose caught in the axle which caused the failure and they will not cover under the factory warranty. So I have 2 dealers saying the same thing except Wyler stated a hose is now caught inside the axle causing the damage. I asked Jeff Wylers tech and manager Scott if the thousands of miles of driving while shaking could have caused the hose to come undone and fall into the axle, and they said it's impossible. I called the manager at the ******* Chrysler and he said he looked at the van himself and there was NO hose caught in the axle whatsoever. I called Ram US and oped a 3rd part arbitration and the Jeff Wyler dealer still refuses to help me. So Jeff Wyler presented me with a quote of $1250 repair and oh by the way we don't know when we will have the part. Also they charged me a $150 diagnosis fee to get you van back. At this point I only seek to get my diagnosis fee refunded and I will never bring my van to this dealer ever. I have attached the diagnosis from ******* Chrysler.

  Business response

  07/12/2022

  This customer has a non warranty repair that he wants to be covered under warranty 

  Customer response

  07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  

  It was a warrantied covered complaint at ******* Chrysler.  My point is, I then drove it from ****** back to Cincinnati with it violent shaking the whole way and that is the only reason for that hose to come off.  Also my initial complaint states that I spoke to the service manager at ******* Chrysler and asked about the hose.  He specifically stated he personally went and looked at the van himself and there was no hose stuck in the axle.

   

  Regards,
  
  ***** ******
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently took my wife's van in for some warranty work and that's when things got crazy. I called to schedule an appointment and Derek told me I needed to call the warranty company and gave me all the info I needed to reach out to them because my van is still under that warranty. I call the lady approved for them to start a claim for me to get the vehicle in and have it looked at and then have Jeff Wyler dodge of ft Thomas contact them with the repairs needed and it would go from there. Van goes in they have it for a week I asked them to do and oil change while it's there go in after 6 days and they still hadn't done the oil change and that none of the repairs that needed done was covered with the warranty but if I pay them $3500 they could fix it all. I asked what the warranty covered and Deana there service lady couldn't answer me that I would have to call the warranty company and ask why they denied the claim. Ok so I go to management and ask if someone could explain what the $2500 extended warranty that I paid for actually covered and I was told by management I would receive a call by Friday this was Tuesday of that same week all this happened..now fast forward to today Monday May 16th I call the warranty company to ask why they denied coverage they said that no one from Jeff Wyler dodge in ft Thomas ky had ever contacted them to start a claim.....so I call the dealership and get nothing but answering machines so I go down there and ask why the warranty company is telling me this and Deana said oops I called the wrong warranty company I didn't know yours was a scotch guard warranty I thought it was thru dodge I said how can a guy 2 desk away from you give me all the correct info on the phone of who I need to call and the contract number but you Deana the manager cant get the same info from the same computer system I said it sounds like a scam to me and it's BS that I'm being treated this way that's when a mister Scott W******* jumped it called the cops on me.

  Business response

  05/18/2022

  This customer has two warranties one is a ******** warranty which the advisor can see through the Chrysler website the other is a ********* warranty we did not know he had. He had some repair issues that would have been covered under the ******** warranty but declined those repairs and picked his van up. Yesterday he came back in and first started in on the sales manager 1st (Steve M****), he brings the customer back to the service advisor, and tells me I need to get involved because the customer is being very argumentative. We explained to the customer that we were unaware of the ********* but we would call them to see if any of his repairs would be covered and this may take a day. He continues to want argue about us not seeing that there was a ********* warranty (which is understandable for him to be upset). My service advisor had asked him several times to stop cussing at her already. When I got involved I explained to him that it was and oversight on our part but that we would call *********, he continues to want to cuss and argue about why we didn’t see the ********* warranty I the first place, I then asked him again to stop cussing at me and that I wanted to get this handled but that I few were going to talk it would be in a civil manner. He refused to do that and I told him that I would have to call the police and have removed. At this point he blatantly refused to leave so I called the police and had him removed.

  Best regards,

  Scott W*******

  Service Director, Jeff Wyler Ft Thomas

  Customer response

  05/18/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ******* ****
  
  That is a lie they knew about my warranty 2 different employees printed it out for me and the day I called to schedule the appointment Derek gave me the contract number and the 800 number to call them to get it started and approved for them to look at the vehicle but what I don't understand is how Dean said she called the wrong warranty company and they denied coverage of the things wrong with my van but they was willing to fix 2 oil leaks on the motor..how is it that a warranty company that I don't have a warranty thru said that because it's all lies and they are SCAMMING hard working American people and lying to them to take there money and I caught them in it and it mad Scott mad I called him a scammer.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I worked with a sales rep named ******* starting at 9am on 3/7/2022. After speaking with him on the phone, he was supposed to be working up a bill of sale for my credit union. I texted him numerous times throughout the day asking for the bill of sale. Upon asking for an update for the last time, ******* texted me back and said that”they were accepting outside financing because of issues they’ve had in the past.” What car dealership refuses outside financing? If outside financing wasn’t an option, why not just say so at 9am rather than me waiting all day long for a bill of sale your never going to produce? I requested his manager call me which hasn’t happened because they know everything they are saying is a lie.

  Business response

  03/11/2022

  He lives in ******** Kentucky and wants to use a credit union in Chicago for his financing so the Sales Managers decided not to do the deal.

  Our apologies for the  Sales person not calling him back earlier and to tell him.

  Thank you,

  Franci K

  Jeff Wyler Automotive Family

  Customer response

  03/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the lot doesn’t care they were wrong. Won’t admit they were wrong. And it isn’t the BBBs job to make them. Please close the case. I will not ever attempt to do business with a car dealership that carry’s the Wyler name.
  
  Regards,
  
  ******** ****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩