ComplaintsforDragons Diet

• Initial Complaint

  01/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined there subscription service to feed my pet breaded dragon. They were to send my 150 Dubai’s every two weeks by mail service through USPS 2-4 day. I gave them access to my debit card they charged and sent. On shipment it was late, contacted them an they were pissy but blamed USPS. Stuff finally arrived fine. Shipment 3 it was lost for over a week I contacted them all they said to me was shipping refunded. This was a lie they never refunded my shipping cost. I paused shipment 4 because I literally got the disgusting mess that was shipment 3. Over a week late and my breadie won’t even eat. In stead of honoring my pause they charge me again. And I’ve had enough. They are just taking my money and blowing me off. They promised me a refund. Have email proof of both refunds and they have not provided them to my bank. They are charging me and taking my money. If you are in business you make sure the customer is taken care of. At this point i believe they are just flat out stealing. I want my money back. ******* *** shows no attempts to refund my money by these people.

  Business response

  01/19/2022

  Customer reached out to us via email to complain about time frame of delivery of package. We responded with explanation of the option of shipping that the customer chose. They chose 2-4 day shipping via USPS priority mail shipping. We informed them that this was not a guaranteed time frame from the postal service. We do offer priority mail express which is much more expensive but guaranteed on a 1-2 day delivery time. We refunded the customers $8.50 standard shipping fee in an attempt to satisfy them. They then canceled their subscription but not in time to prevent recharge software from processing. We do not keep any customer financial information in our system but use trusted financial engines to process payments and subscriptions. We than canceled and refunded their order they did not want. Please see the 3 photos attached showing that we processed the refunds from our end. We no longer have the funds on our side or in our system to do any further actions. We asked the customer to reach out to their bank in this case ******* *** to figure out anything they could and provide us with transaction history. We are willing to help in anyway we can.

   

  regards,
  Mark C*****
  President of Operations and Co-Founder 

  DragonsDiet LLC.

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