ComplaintsforThe UPS Store - Richmond Road

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went there on 11/23/2021 to have multiple items taken care of. First, I needed to ship several packages. Second, I needed to have a couple of documents notarized. I had to make a couple of separate trips to get the items to be shipped from my car. The Store Associate, ****, was absolutely nasty and impatient about it, getting angry that it was taking a while, even though no one was behind me in line. Sorry for giving them business. He was just as snarky and nasty as he could be throughout the entire transaction. He was also extremely fidgety and agitated; he seemed like he was probably on hard drugs to me. A while after I left the store, I called the manager and told him my experience, and that I thought his employee might have been on drugs. He was defensive, telling me that I must have misinterpreted the situation, and they had never had a drug problem there. I chose to believe him so I wasn't thorough about checking the notarized documents like I otherwise might have been. Two months later, one of the notarized documents was returned to me by the court I had filed it with; evidently **** had not bothered to look at and notarize the relevant portion of the first page. I went back today and he admitted it was his work, but claimed he didn't remember doing it (probably because he was on drugs). He gave me an attitude again, but I could see him looking up at the crowded store and not wanting to be too nasty in front of other customers. I am asking for a $12 refund for the notarization that was done improperly. Also, the delay in filing could cost me $10,000 and if it does I will be in court asking for a lot more than $12.

  Business response

  03/08/2022

  Business Response /* (1000, 8, 2022/02/14) */ Contact Name and Title: ***** ****** / owner Contact Phone: XXXXXXXXXX Contact Email: *********@theupsstore.com I am sorry to hear about this incident. My Employees are drug tested. I am the owner of the store would like to offer a refund off $12.50 charged to you even though the mistake was corrected the second time you visited. Hopefully we can resolve the situation. Consumer Response /* (3000, 10, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't want a refund. I don't care about the money. I wanted you to be concerned that your employee is being abusive and disrespectful to women. However, clearly he will just continue doing the same thing as the owner of the store cares none at all. Don't contact me again and I just won't go in there again so this won't be an issue going forward. Business Response /* (4000, 12, 2022/02/22) */ I do appreciate your concern about my business and am deeply sorry for your experience. Wish you nothing but the best to you.

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