Customer ReviewsforeCampus.com

Zero Stars. Scam Alert. Don’t do it. Definitely too good to be true. I was told the book I ordered, the book that was supposed to arrive yesterday per when I ordered online, the book that has not been shipped or issued to ship, cannot be canceled and a refund given. The book is clearly not on its way to me anytime soon, and the class is in full swing. I bought the book elsewhere. The website says pending “trusted supplier”, but the email from Customer Service email says “publisher”. Word consistency, people. Either way, the email also states I will be charged a 15% restocking fee and return shipping costs when I return the book (earlier than expected)..that I, hopefully, one day receive..that I no longer want from these people..that hasn’t even been shipped to me. Per the other complaints, I’ll just have to wait patiently to be told I returned a damaged book I never used and that I have to pay for it. Save yourself the hassle and headaches, rent elsewhere.

I rented a book July 2024…from this company ECampus.com it was in very good shape. I used this book as a reference book. I sent the rental back August 2024 in the same exact condition. The book was NOT damaged, watered damaged or even highlighted. Again, very good shape. I received an email stating the book is damaged and unusable. I have to pay for a replacement book $175.00. I’ve written and asked for proof of the damage. The only response I got back was via their chat( their only means of communication or email) that stated the damaged was verified. I was told I have to purchase the book and will be charged a $12 return book fee. I wanted to be rid of the company so I’ve agreed to pay the replacement of the book (though it was NOT damaged). I was then required to pay credit card. NO WAY! I paid my rental with Pay Pay. I’m willing to pay the book replacement with same or check. Paying with credit card is not an option at this point. This company in my opinion has been deceptive and not clear nor open an honest with the supposed/alleged damage to the book I sent back to them. Now the payment process since I can only pay via Pay Pal or check has to be sent to a supervisor. I’m paying for the replacement because I want to be free and clear of this company. I don’t agree with their practices. The book I sent back was NOT damaged at all whatsoever.

I ordered two books, both listed as available in 3-5 business days. Nine days later, I found they had changed the availability to "not available from publisher", yet they charged me for both books on the order date and provided me no update that the books were not available, I had to contact them to cancel the order. Waste of time and money, I will never do business with them again, I'm canceling another book I also later ordered and will never get. (REFER TO FEDERAL REGULATION 435.2 Mail, Internet, or telephone order sales.)

DO NOT WASTE YOUR MONEY. RUN AWAY FROM THIS SCAM COMPANY!!!! Purchased a rental from this company on January 6, 2024. Received the book in good condition, on may 1st 2024 I got an email stating that the book needed to be returned before may 31st 2024. I went to USPS and returned the book on May 2nd 2024. I received an email from ecampus on June 11th 2024 stating that they never received the book and that I was charged the full amount for the book $96.00. So I check my bank, I was charged the full price of $96.00 the day before I received the email on June 10th 2024 WITHOUT MY CONSENT! I reached out to their live chat considering they don’t have a phone number and spoke to “Wade S.” To confirm they got the book and that I wanted to be refunded. He proceeded to tell me that they received the book but it was returned damaged. He then proceeded to send me a photo of a book with water damage, but it was just a horrible photo of a book open with white pages and liquid damage. I asked to see a photo of pages with words on it to verify it was mine and he couldn’t provide that stating it was unusable and the book was “recycled.” I can confirm that the book never left my desk and was never near any liquid let alone anything spill on it. They refuse to refund me my money and state I need to file a dispute with UPS because the package was delivered undamaged. This company is the absolute worst and preys on broke college students and takes their money without consent!!!! Please please please save yourself the headache!!!

I can't tell you how much aggravation this has caused me, after Amazon stopped renting books I decided to order my law books here, I ordered 12/21/23 and they had no shipping updates, wouldn't respond to any of my email inquiries, I was so nervous that I wouldn't have my books when classes started, all of a sudden 15 days later my books show up with a day to spare, one of the books was in such horrible condition it was almost unusable, tons of marking, highlighting and notes written in it but I didn't have any time to replace it and figured I had to deal with it, I sent my books back with plenty of time to spare and never got an email saying they received them but my UPS tracking let me know they did. 2 weeks later I get the email that says the book I rented for $125 was damaged and they were charging my card for a brand new book to replace it at $234.00! I was beyond shocked, I returned the crappy rental they gave me! How can they get away with scamming college students this way? I have emailed multiple times, attempted calling and their live chat is a bot! I have disputed this charge on my credit card! I think this company should be put out of business for this scam! They make the email go directly through their page so you have no record of it. I would give this company minus 10 stars if I could. AVOID unless you want them to charge your account for bogus charges.