Customer ReviewsforMedVet Lexington

We brought our clearly dying 12-year-old Weimaraner in between 11-1130 p.m. on Saturday, September 23rd after calling our vet in Georgetown with the understanding they were closed with the message to contact this clinic for emergencies. When we contacted them via phone, we were informed that an evaluation would be done, and if she was in critical condition, she would be able to be euthanized quickly, but if not, we may have to wait 4 hours for the vet to see us. Upon our arrival, we reiterated the phone conversation with the front desk clerk, and we had to sign a “5-7” form which gave me pause but permitted them to conduct whatever medical needs may arise during their assessment of our pet. Hours later, we discovered she was in an oxygen tank and was resting and breathing better, leading us to believe she wasn’t as critical as we had originally thought. The doctor finally came out and told us her “diagnosis” which just seemed like a medical reason as to why she was dying. He wanted to keep her between 12-24 hours on an IV and said he did not feel comfortable letting us take her home. When we told him we didn’t feel comfortable paying what they were asking, they finally allowed us to take her home with an abundance of medications and the stipulation we would take her to our family vet first thing in the morning. When we got our dog home, she was in the exact same condition as she was when we left the house… mind you this visit was 5 hours long and the only way we were able to go was by raising a fuss to pay and get our dog back, which is entirely unnecessary. We finally made it home around 4:45 am, and after 3.5 hours of sleep had to take our dog to the vet in the morning @9 to inevitably have her put down. I’m highly disappointed in the decision-making held by the staff in this establishment and will never take another pet here nor will I recommend anyone to bring theirs here for proper care.

I took my sick and elderly dog in on a Sunday morning. They left her in the back for hours without doing anything for her. After blood work, she was diagnosed with diabetic ketoacidosis. They wanted $4000 up front before they would treat my dog. When I told them I didn't have that kind of money out of pocket, plan B was offered to me which would cost $1800. I told them I would borrow the money from a relative. Since it was Sunday, the money would not go into the bank until the next day. They would not do anything for my dog until I paid them up front. She walked in. She had to be carried out. I took her home, wrapped her in a blanket, and watched her die. I would have been willing to sign a payment plan. They would offer none. They knew she would die without treatment and they did not care. It is obvious money is the only real concern they have. There was zero compassion, zero concern, and zero willingness to work with me. They are the most callous people I think I have ever met. I paid $400 to walk in, get blood work done on my dog, and then have them tell me they wouldn't help her.