ComplaintsforBennettbuilt Performance
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On invoice ***** date 4/5/24 For Ford Raptor Radiator Shroud Extensions These parts do not work as they do not let the hood fully close. I have sent pictures via email on on ******** where several other people had been asking about these. I wanted these to work and offered to see if there was a modification that could be done. Never received a reply. I no longer have any interest in this product. Saw where they have refunded 1 person for the same issue. I even offered to return these if they would send a return label like they have with someone else. Still never a reply.Business response
08/29/2024
The parts noted in this complaint were a "presale" meaning they were posted to see if anyone would be interested as I did not have much intention in making many sets. It was stated that it would take a month or so to have the parts manufactured after the presale ended. Just 14 days after ordering the customer was sending emails asking where the order was, at that time we had the parts in production just waiting on the powder coat process to be finished. 4 days later another email. Right at the 4-week timeframe the order was delivered as originally stated in the listing.
After a couple weeks I had 2 people email (**** *** ******** me stating the parts were causing a slight fitment issue with the hood, So I looked into the issue and revised the design to clear the hood, I also let everyone who had bought a set know that an updated version was available for free replacement if anyone else had the issue. I was waiting for the revised parts to come back from the powder coater so that replacements could be sent off to **** *** ******* for free.**** wanted a refund which is fair and no problem, a free return label was sent over and his order was refunded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.