Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
****** Prepaid have a block on my car for no reason they have done this several times before and have taken extra five dollars for overdraft. They have at replace the five dollars but this time they just keep my whole check and put a block on the whole card they asked me to verify with ID. I’ve done that on three occasions and they still continue to have a block on my card. I’ve answered security questions and they were correct. I gave them my card number. I gave them my Social Security number and continuously have a block on my car. My bills are due and I can’t take care of my responsibility because I feel they doing something fraudulently with my account. I’ve called them repeatedly asked to speak to a supervisor. They get hostile and irritates me because no one will put a supervisor on the line or give me a number to which I can talk to someone to file a complaint about the transactions that’s going on. They can’t tell me what fraudulent Caused the block but yet and still they’re keeping me from taking care of my rent. I get disability I am disabled therefore I am limited to what I can and cannot do or deal with, and they have stressed me to the limit.
Business response
10/07/2024
Please see the attached response.Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an account and a ****** debit card and money has been going missing from my account. When I call customer service they are unable to explain to me where my money has gone and they have locked me out of the app so I am unable to see the charges.Business response
10/07/2024
Please see the attached response.Initial Complaint
09/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Please see attached
*****************************************************************************
*****************************************************Business response
09/13/2024
Please see the attached response.Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 3 hard inquiries now because I applied for a loan and was denied for unacceptable reason. I was told I would get an email as to why I was denied. the SOLE reason I was denied was "Unable to verify my employer". I got this info instantly. My application didnt ask for specific employer information either. Wouldnt you think if any further info was needed they would contact my employer or take steps to find out or verify? NOPE. I got an instant denial for this reason, i called and the gentleman asked me questions and stated it matched exactly what my bank account reflected and he wasnt sure why i was denied for this reason. Told me to call the numbers on the email. THAT ISNT RIGHT. My employer info is correct. Im requesting that my employer get "verified" by another means if you want to use this reason as the sole reason to deny me and a hit to my credit, You guys didnt even take steps to verify, that is not fair,Business response
07/22/2024
Please see the attached response.Initial Complaint
06/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
on 4/22/24 republic bank received my refund it apparently declined the direct deposit due to a error with the system. They have re attempted to mail it 3 times its taken a total of 67 days. Ive been tol today the 4th time it was returned. I asked for one day shipping they just keep telling me its a post office error and not them. 100000% unacceptable should be penalized for holding my tax refund for two months.Business response
07/02/2024
Please see the attached response.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I tried to close my bank account on June 3rd, paying the negative balance. They said they would. Account is still open, and they are charging me overdraft fees for each withdrawal still. I called the dispute department this morning to freeze my account (though it should have been closed). They would not do it for me.Business response
06/25/2024
Please see the attached response.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Republic Bank and Trust account #******, Loan #****** is an identity theft account. This account was opened without my knowledge or permission. I have had zero contact with Republic Bank and Trust, if they have sent any correspondence to me, I **** ***** did not receive it. If any correspondence has been answered, it was not by me **** *****, but by the person that committed the identity theft. My information was used by my then now ex-wife without my knowledge or permission, she had access to all my personal data as she took care of all the bills and taxes. The phone number and email addresses used are hers, she also lied about the cost of rent on the application. I would like a copy of any/all correspondence between Republic Bank and Trust and my ex posing as me, especially any correspondence within the past two (2) years. I have also filed an identity theft report with the DOJ website, CFPB and now the BBB. I would like some answers. The "Final Response" from the FDIC I have not received that from Republic Bank and Trust, I suspect it was sent to the identity theft.Business response
06/13/2024
Please see the attached response.Customer response
06/14/2024
Complaint: ********
I am rejecting this response because: I never stated they were affiliated with any of the other identity theft accounts listed on the DOJ Identity theft report. I sent the entire report, that how it saves as a PDF. I also sent them a photo of my VALID US GOVERNMENT ISSUED PASSPORT (attached).
Sincerely,
**** *****Business response
06/21/2024
Please see the attached response.Customer response
06/30/2024
Complaint: ********
I am rejecting this response because: All the businesses listed on the identity theft report are extremely untrustworthy and withhold evidence. I will be printing all the communication from Republic Bank/Elastic, original application and transaction list. As well as all the information/communications with the other identity theft accounts listed on the identity theft report and sending them to the FBI office in Kansas City for an investigation, since the local sheriff's office refuses to investigate because the accounts started in FL.
Sincerely,
**** *****Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under ** *** **** ******* *** *** ** *** **** ******* *** * ******* *, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is ******Business response
05/31/2024
Please see the attached response.Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Pleased see attachments. My dispute is with Republic Bank and Trust refusing to dispute charges by *** **** **** ********. The disputed amounts with Republic Bank & Trust total $925.85. Since *** **** **** ******** didn't leave me an invoice as was stated by the technician, I requested a copy of the invoice from Republic Bank & Trust. When I received a copy of the invoice from Republic Bank & Trust, the copy was blurred and missing page numbers in the right-hand corner Republic Bank & Trust's statement. *** **** **** ******** signed 3 signatures on an invoice that look nothing like my signature. installed a thermostat I didn't want, and improperly wired the thermostat they installed, disconnected the heat to my house. Additionally *** **** **** ******** charged my credit card for a care package that I didn't want or ask for. I provided Republic Bank & Trust with an invoice from ******* ******* *** ****** to prove the incompetent work done by *** **** **** ********, and Republic Bank & Trust has done nothing about the dispute that includes fraud. Republic Bank and Trusts sends me emails about protection from fraud and to contact Republic Bank & Trust at ************ if I have experienced fraud. However when I contacted Republic Bank & Trust, my complaint of fraud was ignored. When I have called Republic Bank & Trust, I have listened to a recording that states Republic Bank& Trust is constantly monitoring debit and credit cards, and that is not true. When I told the Republic Bank & Trust employee about the recording that Republic Bank & Trust claims to be constantly monitoring debit and credit for fraud, the employees response is that is a third party. Republic Bank & Trust didn't report the fraud to law enforcement. When Republic Bank & Trust performed computer upgrades, changes were made to my account that affected a direct deposit. Addionally, Republic Bank & Trust signed me up updates on my account that I didn't request.Business response
06/07/2024
Please see the attached response.Business response
06/07/2024
Please see the attached response.Customer response
06/17/2024
Complaint: ********
I reject the response from ***** ******** with Republic Bank and Trust.
I have now resolved this issue on my own. It has taken me 10 months without any help from as Republic Bank and Trust. Republic Bank and Trust were clearly not going to handle this complaint.
Republic Bank and Trust cannot be trusted and doesn't protect their customers.
I am their customer and was denied assistance regarding this matter by the employees working for Republic Bank and Trust.
Republic Bank and Trust is why banks like ***** ******** **** and Silicon Valley failed in 2023.
I believe that I gave a detailed complaint that outlined what transpired with *** **** **** ******** and Republic Bank and Trust.
I provided dated letters sent to me by Republic Bank and Trust and the dates on which I received them, stating they were closing my complaint. Their letters were dated before the letters they sent could be received by me.
Republic Bank and Trust doesn't allow customers the same time frame that Republic Bank and Trust takes to send a customer a letter.
I stated that the complaints were supposedly opened by the Kentucky customer support of Republic Bank and Trust, but the complaints were ignored.
I provided an invoice showing that another company had to repair the incompetent work done by *** **** **** ********, which Republic Bank and Trust ignored.
I didn't receive an invoice from *** ****. I received *** ****'s invoice from Republic Bank and Trust that was blurred and missing page numbers. This invoice didn't outline what the charges covered.
Republic Bank and Trust recordings "during their hold time on the phone" state they are constantly monitoring debit and credit cards for fraud. That is clearly untrue. I reported the fraud to Republic Bank and they still ignored my concern.
Republic Bank and Trust sends emails warning of fraud and to report fraud, however when I informed Republic Bank and Trust of Fraud, they ignored my complaint.
*** **** states that they prevailed because Republic Bank and Trust supported them.
I didn't authorize a $445.00 thermostat.
I didn't authorize a thermostat to be IMPROPERLY WIRED.
I didn't authorize that the HEAT TO MY HOUSE BE DISCONNECTED.
I didn't authorize for ANYBODY or Business to sign my name on any invoice.
Republic Bank and Trust is just as crooked as the scam artists they protect.
Also, my complaint was and is against Republic Bank and Trust for their incompetence and deception.
Sincerely,
***** *******Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ******** **** ***** *** I do not have a contract with*** ***** ***** ********. They did not provide me with the original contract as requested.Business response
05/13/2024
Please see the attached response
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
64 total complaints in the last 3 years.
21 complaints closed in the last 12 months.