ComplaintsforOnce Upon A Child Hikes Point

• Initial Complaint

  09/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was made to leave shoes I purchased at the store even though I had the receipt I paid for them… even when I provided the receipt I was given in store credit after already having to file a different type of complaint against this Buisness when I was legit attacked and belittled by store owners and store management. I have a recording stating the store owner believes “the customer is not always right” and believes she owes none of her customers an apology when they are treated badly in her store, especially doesn’t care nor apologize for her husband other store owner for putting his finger in my face. Please do something about this business there are TONS of reviews and complaints against them, however they still operate normally while collecting victims.

  Business response

  10/17/2022

  On 9/22/22, ******* ******* attempted to return a pair of kids gently used shoes.  When she tried returning them, she did not have the tag nor the receipt for them.  Since we are a gently used kids clothing store, we require both tag and receipt at time of return for proof of purchase. We are in a unique position of having used items and have had many customers in the past bring used products that were not purchased from us and attempt to "return" them.  This is why we require both.  The return policy is posted in the store and on our receipt.  The owner tried explaining to her the policy.  He even went as far as to accommodate her by telling her that he would only require either the tag or receipt, but that it would be only an in store credit as she wouldn't have both as we require.  She became quite disgruntled, saying that we were not working with her.  She kept saying she did have the receipt at home.  The owner said, if you would like, you can leave the shoes here- I will place them in my office with your name on them- and bring back the receipt.  They are currently still sitting in the  office with ******** info on them.  Later after she left, ******* sent a private message to the store's Facebook page with a picture of her receipt. The other owner called her the next day and she was offered the store credit.  This didn't satisfy ******* even though the owner was going against the store policy.  ******* was never forced to do anything against her will, nor was she belittled.  ******* told the owner on the phone that she was owed an apology because the customer is always right.  In this instance, the customer was not right and the owner said so.  ******* was treated fairly and equally as anyone else who would have attempted to return a used item to a store without proof of purchase.  Our return policy is simple.  You may return regular priced merchandise (excluding equipment and furniture)  within 7 days with receipt and tags attached for a full reimbursement.
  
  
  ******** *****

  Once Upon A Child
  Hikes Point
  Owner
  

  
  

  Customer response

  10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  Regards,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩