Customer ReviewsforOnPoint Warranty Solutions LLC

I have no air condition in this hot weather and when I call they want to validate my contract it’s been more than 23 hours even though they have my contract number and my address was verified I am 71 years old woman and with this heat wave it’s impossible to be ok without the A/C

I submitted a repair request for my dishwasher in May. They sent a Sears repairman to diagnose the problem. He didn't even open the dishwasher and took a guess of what the problem was. He said it was a heating coil. I advised OnPoint of his actions and their customer service representatives' reactions was of little to no concern. They told me we had to wait 2 weeks on a part and then another week for the Sears repairman to come to put the part on. After multiple calls to OnPoint to advise them that there was a bigger problem with the dishwasher they told me there was nothing they could do to help, and we had to wait until the repairman came back. This caused more delay. We had tried to get OnPoint to get the guy back out sooner or someone else that would be better at their job. Then when the Sears repairman opened up the dishwasher to attempt to repair noticed that the main electrical harness was melted, and the control box was fried. The Sears repairman called OnPoint telling them there was a bigger problem. (Like we tried calling them back about) OnPoint spoke with him on the phone in private and decided that it would cost them more money to repair the dishwasher then to replace it. The Sears repairman after telling us that we were getting a new dishwasher walked out of our house with the heating coil. It was weeks later that we got a response back from OnPoint about a replacement. We entrusted that they would replace the dishwasher with one of similar quality and the same amenities. OnPoint did not send anyone out to measure the area for the dishwasher and their words "to save our company money" The product they ordered was not even close to the dishwasher that we had and did not have the same amenities. The only similarity was that it had 3 racks. The dishwasher we had had a deep rack and higher quality. Paula B the supervisor who refused to call back making this process last 3 months instead of 3 weeks. This company took advantage of my elderly mother as well.

I started my request for furniture repair two months ago if that tells you anything about their customer service. I purchased a plan for $150 at Ashley ********* on an outdoor patio set with cushions. My table and cushion were damaged during a storm we had. First, they couldn't locate my plan because when I bought the plan they were still using paper. TIme passed. I went back to the furniture store and he emailed the President. Turns out, he cared, and I got two calls back to back days requesting photos or help with a claim. Great, so I email them photos and the receipt and it's been over three weeks now. Their automatic statement in their email says we will get back to you within 5 business days. So I forwarded their own email again, and same statement. So yeah, we'll see where this goes. Still waiting. At this point, I am hoping to get a refund from ****** ********* so do the repairs myself which will surely be less than my inital cost before my 5 year plan expires this Fall.

I submitted a request to repair some damage from a couch I purchased less than a year ago! Zippers came apart and controllers fell out. I submitted everything and was denied because of this company not seeing my request or replying to email so now they are saying its too late. Purchased through bobs furniture. The protection they offer is laughable. Never ever will purchase their coverage again. Stay away from this companys warranty