ComplaintsforBack Deck BBQ LLC
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered food through Back Deck BBQ's online portal, during the 6pm hour, EST, on August 18th, 2023. Within twenty minutes, an employee from said firm, called me to say that they did not have the main entree that I ordered, so we replaced the item. Another five minutes passed, and the same employee called back to say that they didn't have most of the food items that I ordered. We decided to cancel the order completely at that time. The employee said she would need to have her boss refund us, but that refund never came. We have called this business several times, to no avail/resolution and made a google review, to which no refund has come about. I am filing this complaint to receive my refund, now, nearly three weeks later, after multiple attempts to reach this business.Business response
09/21/2023
I'm sorry this happened. And I only need the last 4 digits of the card used to issue the refund. Issuing the refund is not a problem. But again, I need the last 4 digits of the card used.Customer response
09/26/2023
Complaint: ********
I am rejecting this response because:I have received the response from the business. Additionally, when I left the initial Google review, the business owner asked for us to publicly leave our four digit debit card code on the public Google review, which I declined, and told them I would call their business. My husband and I have called this business several times to no avail, since the incident occurred on 8/19/23. No voicemails or calls have ever been returned to us, and nobody has answered the phone when we have called.
If you could pass along my email to the owner, *************************** to conclude this interaction, I would be grateful.
Thank you for your time.
Best,
********* ****
Addition
Business response
09/26/2023
I have e mailed you in order to fix the problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.