75 Customer Reviews
Review from Beatrice B
1 star11/18/2024
Please have the phone messages be more specific to the general public. The prompts on the messages should be more clear.
Texas Roadhouse Response
11/20/2024
Beatrice, I'm so sorry to read this. It is never our intention to let our guests down. We will communicate
with our team so we can make sure we are providing the best food and service
possible to our guests. Thank you for your feedback, and we hope to serve you in the future!Review from Frankie C
1 star11/16/2024
Most inept restaurant that I have ever encountered. I placed my order on-line at 3:15p.m. Curbside pick-up to be ready at 4:30p.m.. I arrived at 4:22p.m. and responded to the text that I had arrived. The response was that the order wasn't ready. Which was fine, I was a little early. To wait in my car and when the offer was ready they would let me know. I waited about 15 minutes and got the same response. I then called the number on the Curbside Pick-up parking spot sign where Ii was parked. While talking with the man a text popped up that the order was ready. The text was to go to the TO GO window and pick up my food. I.immediately went to the window to get the order. The man hardly spoke. He asked my name and gave me my order. I told him that the order was scheduled for Curbside Pick-up that I was told to stay in the car. That the order wasn't ready at the alloted time. This was my first and last time coming to pick up an order. Upon talking with other people about what happened I was informed that they had tried the Curbside Pick up and had the same experience. They actually tell you it's curbside when it's not. People with health problems and medical issues show up thinking they will bring the food to their cars. This is very misleading . The food was not good at all.Texas Roadhouse Response
11/17/2024
Frankie, we are very sorry to hear that experience ended the way it did. It is never our intention to make a visit difficult or upsetting for our guests. We want to make sure that communication is always clear and delivered with genuine care and concern for the guest experience. We'd like the chance to follow up with you in the next few days. If you would like to provide more details about your recent visit, please contact us here: http://www.eatjaggers.com/contact-us/.Review from Judy P
1 star11/10/2024
Spent 70 on 2 meals not including tip I didn’t eat my porterhouse steak so i took my steak home heated up next day was cutting through it literally a worm was all the way through it I called spoke to a manager named June or Jen told her situation she said it was the bone I told her bones aren’t white and skinny I told her I’d bring steak for her to see she said she would give me another steak I told her no way why would I want another steak after this she tells me that’s all she can do so I’m wanting my money back on a steak I couldn’t eat and an apology for the way she acted towards meTexas Roadhouse Response
11/13/2024
Judy, thank you for bringing this to my attention. Will you reach out to our team so we can learn more about what happened and direct this to the appropriate people? Please fill out our contact form so we can assist further: https://www.texasroadhouse.com/contact-us.Review from Claire M
1 star10/15/2024
I dined at the Texas Roadhouse in Frederick Maryland. My first bite of Country Fried Steak broke one of my crowns. Instead of immediately telling the waitress, I waited until we paid our bill and spoke to the manager because I didn't want to cause a scene in the dining area. I spoke with Angie M******* in corporate offices. She told me to see my dentist and call her back which I did. I repeatedly tried to reach her for two weeks and left voice mail. She never returned my calls but said she called me numerous times and left messages. I have no record of any calls from her number. I called corporate offices today to tell them that she is not returning my calls. She immediately called me back. She said that I would not be reimbursed because I didn't have the object that broke my tooth! I am not satisfied with this outcome and they won't let me speak with anyone that has more authority than these worthless women I spoke with today. Apparently I have no recourse. I will never eat at a Texas Roadhouse again.Texas Roadhouse Response
10/16/2024
Claire, we're very sorry to read your review. We'd like to get this information over to our Risk Team for further investigation. Could you please give us a call at 800-839-7623, and request to speak with the Risk Supervisor. Please note that only the Risk Supervisor would be able to assist with this concern. You may need to leave the Supervisor a message, however, please leave a detailed message, and the Supervisor will follow up with you, if you're unable to speak on the phone.
Again, we're very sorry to hear about your experience. Please give our Risk Team a call at your earliest convenience.
Review from Richard T
2 stars10/14/2024
The food was good. Called at 330 to get a table for 10 at 5 oclock. Got there at 5 was seated at a table of 8 and across the way for the other 2 .. not happy. Manager said all tables are bolted to the floor. They should have told me that when I called ...Texas Roadhouse Response
10/16/2024
Richard, we’re sorry to hear this. It is never our intention to make a visit difficult for our guests. With the way our restaurants are designed, seating for large parties is limited and may require you to be sat at different tables. We apologize for the inconvenience and hope you will give us another chance in the future.
Review from Bruce P
1 star10/12/2024
Complained to the manager about the wait and being lied to 3 times after getting here. Manager told me that it wasn’t his fault. I told him I was letting him know because he is the manager and we are the customer. He old me “I do not care and maybe you should go somewhere else”. And walked away. Very professional. 10/12/24.Texas Roadhouse Response
10/14/2024
Bruce, we're very sorry to read your review, and we appreciate you for bringing this to our attention. Legendary service is one of our top priorities and we are so sorry we let you down. Please reach out to our team with details from your review so we can follow up with you: https://www.texasroadhouse.com/contact-us.
Thank you.
Review from Bridget W
1 star10/06/2024
My son and I ended up sick, he got sick at the table, and there was a hair on my steak :( We went last night, and BOTH of us have been sick ever since. There was NO help from the manager; our server was too busy to acknowledge what was happening.Texas Roadhouse Response
10/09/2024
Bridget, we are so sorry to hear that you and your son fell ill. We take food safety very seriously and would like the chance to address this. Please reach out to our Guest Relations team so that we can gather as much information as possible: https://www.texasroadhouse.com/contact-us/form.Review from Donavan H
5 stars10/04/2024
I LOVE THE BREAD, it’s better than any bread around. Youguys have never failed to impress me!!!!!! PLEASE EAT AT ANY TEXAS ROADHOUSE. - Friendly ConsumerTexas Roadhouse Response
10/05/2024
Donavan,
Thank you so much for your 5-star review! We appreciate all the love and hope to see you again soon! ??
Review from Spencer S
1 star10/01/2024
I was charged over charged on a pickup order due to the little payment tablet they use not working and adding a tip after I had already given one on cash. The amount was alot and is a problem on my company card. I tried getting it fixed by asking them to refund the card so I can pay again but the manager said she couldn't because it's third party that handles their payment stuff I've tried calling in to their office to get this sorted but have not received any sort of response or helpTexas Roadhouse Response
10/05/2024
Spencer, thank you for reaching out to us. It sounds like we had a very hard time getting it right for you. We'd like for you to get these details to our Guest Relations team so they can help. Please copy and paste what you have in your post into our contact form so that we may assist you further: https://www.texasroadhouse.com/contact-us. You can also reach Guest Relations at 502-426-9984. Thank you!Review from Kathy M
1 star09/27/2024
Shame on yous For not informing my children that they couldn't use their gift cards prior before them ordering and eating..not taking gift card? Shame on you! I'm so disappointed! They had to spend their own money to eat and not use the gift card I gave them I complained over the phone 2 days ago This issue still has not been addressedTexas Roadhouse Response
09/29/2024
Kathy, we're very sorry to read your review. We did address your concerns with the upper management Team, and their Managing Partner was unable to reach you via phone on Thursday, 9/26. We're very sorry for the technology errors that you experienced during your visit. We hope you rest assured that we are continuing to work with their team to ensure this doesn't happen again.
We hope when the time is right, you and your family will give us another chance. Thank you again for your feedback!
TXRH Guest Relations
Customer Review Rating
Average of 75 Customer Reviews
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