ComplaintsforMeridian Ordnance LLC

• Initial Complaint

  12/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Meridian ordnance claims to build, modify and repair ak-47 parts kits. I was told that it would be a few months. well it is going on about 2 years now. The man who answers the phones is incredibly polite and apologetic but does continue to tell me that I am close on the list. I feel I have been more than patient but I could not recommend them to anyone at this point.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/12/23) */ After several attempts we were able to contact the customer. This was complicated by the fact the customer, ********* *******; gave us the phone number of his father and not a direct number. We initially informed him that I, the owner and chief gunsmith, was mobilized with the ********************** on very short suspense. We was asked if he wanted to wait on the project being completed or have it sent back. We have since shipped the project back to him with our apologies, and the understanding that A) He sent his project in during THE busiest period in the history of the modern firearms industry B) I had zero control over the fact that I was mobilized with the *******; which is also explained on our website and C) There quite simply were other customers in line ahead of him who's projects I addressed first. At this point, after speaking to Mr. ******* via his father's number provided, the project has been shipped out and returned to him. A copy of the tracking information AND my federal orders to active duty can be provided to BBB to confirm this. It is simply a case of a "perfect storm" in the industry and with the business, leading to much longer wait times on custom work; which historically takes far longer than production run manufacturing under the best of conditions. Per his complaint, someone ALWAYS answered the phone and was polite when the shop was called during business hours; he simply did not get the answer he was hoping for. I can understand that is frustrating; but I have no control over the events of the past 2 years neither politically, economically or socially that contributed to the product shortages, tooling shortages, high demands and thus long wait times. Custom work, done one project at time by one man, for each individual customer has it's benefits, and it's detriments. Consumer Response /* (3000, 8, 2022/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can not perform the services that they advertise. if the response from the company had been worded differently I think I would feel better about giving a good response. but seeing as he chose to word it the way he did, I give this a big no. They could not finish the work that they advertised I hope that the owner learns some life lessons about customer service. He is a very passive and docile man on the phone. Business Response /* (4000, 10, 2022/01/04) */ The individual you spoke with on the phone was either *** or *****, employees on our retail side of the business. You did not speak to me, the owner, on the phone when you called the shop as, once again; I was out on a mobilizaton with the *******. You spoke to two different people. It was only after they let me know to contact you directly that I, the owner, called you on the phone WHILE on this mobilization to send this back. I'm sorry for your confusion, or that the individual you spoke to in the shop was in some way not blunt enough to your liking about the situation over the course of the last two years in the industry and in our Nation. It has been hetic, to say the least; given the COVID19 buying panic, the election and election results, and the civil unrest. Top that off with my mobilizationALL variables I cannot control. I'm sorry we were unable to complete your build faster, given these variables AND that when you called the shop, my employees were too apologetic or not direct enough with you about the situation which was beyond our control. There are dozens of other customers patiently waiting in line with jobs that arrived before yours. Again, I'm sorry for the circumstances. We would MUCH rather have a complaint about not finishing a project quickly or (for some reason) a complaint about being too understanding or "passive" on the phone than we would have a complaint because we rush to complete projects to TIME and not to STANDARD. That is not what we do, and that is why we have the positive repetuation we do and the BACKLOG that we do. Again, apologies we could not meet your needs or expectations on the build in the time we had under the circumstances in the US over that period.

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