Customer ReviewsforDutch Ishmael Chevy Ford

My wife was gender discriminate against. Ford told her that her automobile was fixed and ready for pickup. The car was undrivable not repaired as indicated by service technician. She was told to go to cashier and pay in order to get her key. She did and after she paid $1566.00 she could not drive car. I feel that Ford treated her unfairly.

Inept service experience. Had 8am appt for a rattle in front end. Dropped off and received a call a few hours later that tie rod ends needed replaced. Given price and told parts were in stock. Gave the go ahead and told they would get it going and call when complete. Did not receive a call and went to dealer about 4pm. I was floored when I was told it was not done!!!!!! Service advisor informed me he thought the tech told him it was done but did not see it in the computer. He verified it was NOT done and they had moved people in front of me because of waiting for phone authorization. The authorization they received immediately upon phone call! I then received several 'theories' about what had happened. Never received an apology for falling through the cracks. At one point the advisor told me "well you didn't tell me when you needed it back"! By the end of the day would have been nice! To add salt on the wound they told me they could get it done in 30 minutes!! They had the vehicle for 8 hours to do a half an hour job with an appointment!!!!! I had to get transport to go out of town to do a job while the vehicle was left with them. Now I still do not have it repaired after a complete day with them. Nothing they offered could remedy the issue at this point. I could not justify giving them my dollars from the ineptness shown by the service staff. Any sort of trust with Dutch's Ford has been severed. The service advisor should have been watching what was going on and follow the vehicle through completion. I am sure they could have worked a 30 minute job in at some point. If you think this is horrible service then my advice to you would be 'Go somewhere else'. A place that can be trusted to do what they commit to! Gary B**** Update: discovered from another dealer that the problem was mis-diagnosed. Tie rod ends were perfect. It was much more extensive. Spoke with manager and he did not seem much concerned. I would say inept management also.