ComplaintsforNewport Racing & Gaming
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I made a bet of $20 on a sports kiosk for a NBA game tonight. The screen read there was 4:19 left in the game after I made the bet the game time left went to over 6:20 seconds left. This is not possible. I won the bet but this was misleading. I informed the employees at the desk but the justification by a employee was there was probably a time out called.Customer response
04/11/2024
Fwd: Newport racing complaint
Inbox
********** *** ***** ** ************************* ***********
8:53 AM (32 minutes ago)
to me
---------- Forwarded message ---------
From: Clint ********************** ***** **** *** *** **** ** **** ** ******** ******* ****** ********* *** *************************
My wager was a $20 bet on under the total points to win $32.20 at 9:39pm on the Dallas mavericks at the Miami heat. When I made the bet the screen read 4minutes and amount of seconds in the game. After making the bet the amount of time remaining in the game changed to 6:15 left. The system needs to be audited as this is a familiar issue with live betting. I already filed a complaint I just wanted to elaborate on the time of the bet, the amount and what game it was so it can be looked at by servalence when they look into the issue. Just wanted to be able to provide more details. Thank you. *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.