ComplaintsforSTAT Security Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to provide security for me for my events on July 1, 2023. The day before the event, they cancelled. I was told I would get a refund but have not. I have contacted them multiple times via email and via text and either don't get an answer or am told they'll process my refund but never do. I want an immediate refund of the $885 that was paid to this company for services THEY cancelled.Business response
07/31/2023
This customer received her money back via Credit card chargeback. This case has been closed by our management team. If anything else is needed please contact us.
Customer response
08/01/2023
Complaint: ********
I am rejecting this response because:
You have not refunded anything to me. I need refunded in full this week or we'll be going to court.Sincerely,
******** *******Business response
08/02/2023
BBB,
As discussed you can see the pending and refunded to ******** ******** screenshot from QuickBooks showing the disputed charge of $385.00. Until we either receive notice that it did not get refunded or any other direction we will not refund the money until this has cleared and we receive final notification of this conclusion.
Customer response
08/02/2023
Complaint: ********
I am rejecting this response because:
I have not received a refund at all. I am due the FULL $885 back and haven't received any at all.
Sincerely,
******** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.