ComplaintsforLa Capitol Federal Credit Union

• Initial Complaint

  02/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a loan with this bank for about 4 years now, down to my last few months so decided to check the balance and it’s way more than what I owed!! So I got in touch with someone at the bank they told me they would check into it and they called me back saying they system made a mistake about a payment then I was told I made 27 late payments….. so they so claimed that they fix the problem and added a extra year of payments!!! Just trying to find out if your system made a mistake about the payment how are there sure about me not making payments on time and keep in mind I never missed a payment….I have left message for someone to contact me never heard back from anyone…..

  

  Business response

  03/01/2024

  Research was completed and La Capitol Federal Credit Union’s Loan Servicing Manager spoke with member by phone on 1/12/2024 and mailed loan payment history on 1/15/2024. Additionally, a response was mailed with copies of loan payment history and loan agreement documents on 3/1/2024. 

  Customer response

  03/03/2024

  
  Complaint: 21336483
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Account Number XXXXXXXXXX Since day one i have had an issue with La Capitol Federal Credit Union with their Customer service department.. They are the front line of the business and represent the company, CSR disconnect on you, mute calls and perform Blind / Cold Transfers" I dont have any faith on this bank based on the way they handle their customers and wish to cancel my account I spoke with a Manager ***** in Hammond LA) and she told me that she moved my funds over to my savings account and the funds will be released and a check will be mailed out to you Wednesday 12/08/2021 Called 12/07/2021 after noticing my bank where the funds transferred originated from cleared i thought the check could be mailed a day early. I was informed that the funds would not be released until next Monday 12/13/2021 Requested to have ***** call me, Manager promised she would 12/08/2021... No call and now my account is frozen no customer service agent can access it and this concerns me as I have medical bills and need access to my funds to pay those bills. With this I have made the decision to file a complaint with the BBB due to misinformation and the inability to access my funds I would appreciate a call from a higher chain of command to resolve this and if i am not available and a voicemail needs to be left a direct number with extension needs to be left, not a general number to customer service.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/21) */ The member opened and funded a savings and a checking account on Friday, December 3rd. The member called the credit union later in the day on Friday, December 3rd, to transfer all funds in the checking account to the savings account and to close the account. At that point, La Capitol became suspicious about the possibility of the account being fraudulent and a hold was placed on the funds. On Friday, December 10th, La Capitol was able to verify the funds used to open the account and a check was mailed to the address of record for the balance in the savings account.

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