ComplaintsforHair Crown Beauty Supply
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from this company on December 29th 2022 order number #29766 I filled out the address I wanted my package to come to and after watching the tracking on this package didn’t move for a few days I emailed the company and they claimed there were delays...,after a few more days I got in contact with the USPS and they said the sender has the wrong address for me....I called the beauty supply store and they gave me a number that supposedly handles everything and when I called them they claimed I have to email instead which I’ve done multiple times! No response! I’ve asked for a refund since I don’t have the package I ordered.....I don’t give away free money! Everything seems like a scam to me I’ve read online reviews that I wish I read prior and other people were saying....Finally someone from the company emailed me today after I sent an email saying I’m sending this to the BBB....basically it was finger pointing at USPS and telling me how they are frustrated the people are saying they are scamming people....if other customers are telling them this maybe they should stop! I just want my money back since I haven’t received my package....I’m tired of emailing and waiting days to get a response and calling USPS being put on hold and telling me talk to the sender they messed up! At this point I just want my money back I didn’t get what I ordered.Business response
01/24/2023
A full refund has already been issued.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.