8 Customer Reviews
Review from Jeffrey B
5 stars10/24/2024
Great place to do business with!! Would recommend ***** ******* to anyone.Review from Todd F
5 stars10/23/2024
I have enjoyed my experience with GMFS. I am able to talk to a local employee when I need to.Review from Dina D
1 star09/18/2024
I have called, faxed, emailed, chatted over 50 times regarding a wired payment that was sent but never applied. There is no leadership at this company. You ask for a manager and they don't exist. You email 20 people and no-one responds.Review from Vivian S
1 star09/03/2024
GMFS ARE FRAUDULENT LENDERS! Lied about HOMETOWN HEROES PROGRAM! Used name to reel my husband in using this program name they don’t even offer in their state. We closed on Oct 2023 in December we get notified we now need additional Wind and Storm Policy which now made our ESCROW IN A DEFICIT! I Spoke to VICE PRESIDENT OF GMFS HE STATED HE WOULD RECTIFY THEIR WRONG HE STARTED WITH A SMALL JESTER AND NEVER RETURNED MY CALLS AGAIN!!! My husband is A RETIRED VETERAN 100 disabled!!!! GMFS AND NOW ***** ***** IS ROBBING US DRY! ***** ***** TOOK OUR AUG 2024 MORTGAGE PAYMENT FROM CHECKING ACCOUNT YET DID NOT APPLY IT AND SENT EMAILS THAT WE ARE DELINQUENT!!! NEW HOMEOWNERS GOING THROUGH A NIGHTMARE!!! STILL WAITING FOR SOMEONE HONEST TO STEP FORTH AND DO WHATS RIGHT!!!!
GMFS Mortgage Response
09/16/2024
In speaking with the manager whom we believe the borrower spoke with as mentioned in the comments above, he did concur that a "small jester" of $1000 credit was offered and was supposed to be applied to the account to help with the situation. He did also mention this credit was supposed to be applied a few months ago but was not properly done. We have reached out to ********** to find out if this credit has now been applied but at the time of this response, we have not gotten a final answer. The manager also did state the home did indeed need wind and hail coverage which was not on the original policy at the time of closing. This was apparently the cause of the escrow shortage mentioned above as well. GMFS is working to make sure the $1000 credit has been applied to the account to offset some of the escrow shortage caused by the need for wind and hail coverage. Hopefully this effort will help cure some of the concerns the borrower has mentioned in their complaintReview from Matthew S
1 star06/14/2024
They were fine until they suddenly sold our loans to a **** company called Mr. ******* Now we are immediately having issues with the new company and it's squarely on GMFS's shoulders.Review from Penny M
5 stars04/23/2024
We are extremely pleased with GMFS Mortgage!!! Stacey Britton is a rockstar and I can't imagine anyone better!!! She is on top of everything and she goes all out to help you!!! I highly recommend this company!!!GMFS Mortgage Response
04/24/2024
Thank you ***** for sharing your experience with GMFS Mortgage. We are so pleased to hear you enjoyed working with ******. Thank you for being the best part of GMFS!Review from Cat J
1 star03/08/2024
GMFS sends notices every week stating that we don't have insurance and they are going to charge an extra ungodly amount for their insurance. We keep showing the insurance policy and the escrow statements. They are a headache to deal with. Do not recommend at all!GMFS Mortgage Response
04/24/2024
We apologize for any issues you may have experienced. Our customer service team is researching and will be in touch with you directly to resolve. We hope to make things right for you as soon as possible. Thank you for your understanding!Review from Terrica W
1 star01/05/2022
Do not, I repeat find another lender! This company is the worst. Never had problems with my Chase mortgage but GMFS LLC Will try to take you for money that is not owed to them. Run run from this company, there are other mortgage lenders with reputable business. I would give a zero if I could. GMFS LLC sent me a 3 letters specifying in one day indicating I was behind in my mortgage payments FROM 4 years ago. This company supposedly just realized I owed them two mortgage payments from 2018. So supposedly I went 4 years and they just discovered this. So I called my bank and they printed every payment from the beginning of the loan to SLS since 2015. I have emailed and faxed and no response. This company thought I didn't have my documentation to prove to them that I don't owe them anything but for my January payment. I think they are trying to target customers thinking we won't be able to have our documentation so they could gain an extra mortgage payment from the customers. Well wrong home owner, I want this company out of business, they are horrible and is trying to take people "fast". This is the second time something like this has happened to me with GMFS, they have applied my funds to another customers account and it took me two months to do my own research , NOT THEM Helping but me the customer doing their job. I am going to every public entity and filing complaints on GMFS. I want my payments applied to my account and my credit file updated accurately. I have sent them all documentation requested and have not received a response about my money to these crooks
Customer Review Rating
Average of 8 Customer Reviews
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