ComplaintsforAllbrands, LLC

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve attached copies of the original receipt of purchase & pictures of receipt paid to All Brands in November for service. The item came with a two year warranty.
  I dropped off my se1900 for repairs on November 2023. At that time I was told by ****** that it would be $300 service fee unless I could email her proof of purchase. I forwarded her the proof the next day. I also called to follow up that she received it. At the time she said yes she did and that it was covered by warranty and would be given a refund.
  

  However, the item was still under warranty. I was told I would get a refund when I sent the proof of purchase in. Now I am being told that isn’t so.
  As of today I do not have my refund nor my machine.

  Business response

  05/08/2024

  Customer purchased this machine on 12/10/2021. It is now out of the manufacturer's 1 year limited warranty for defects. Customer picked up the machine in good working condition. No refund is due to the customer at this time.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2022 I brought a machine to albrands to be serviced and repaired I was charged $347 within a couple of months it needed to be serviced again I brought it back to Allbrands this time suppose fixed it and do complete check did not charge me because it was went in a 60 day period. In October 2022 I brought the machine back to allbrands because I was still having trouble with it this time I paid $480. Each time I brought it there they said that they would do a full service on the machine. In February 2023 the machine still was not right I brought it to a different dealer to have fixed I was surprised when I picked it up and was told my bill was $745. I was told it was because the machine had not been serviced in such a long time it was in very poor condition. I told them that the machine I’ve been service three times in the last six months and they told me that that was not possible it wasn’t too bad of shape I called all brands to find out what they did the last three times it was there. I got no true answer to my question. The only thing I was told was that since I’m having trouble with it so much that I should bring it in and they will trade it in on another used machine costing me $10,000 before tax there was no suggestion of any type of refund or compensation for services I had paid for and not received.

  Business response

  03/09/2023

  BBB, Here is the email from ******* ******** on March 8, who serviced her Brother PR1000 last year. " It looks like when the machine was on 10/28/22 there was thread removed from the motor/belt. Thread is being allowed to get sucked in through the fan vents and get tangled. I see no notes of a cutter being replaced. The machine did get a threader hook replaced for $20(03-115441). The cutter assembly would've been $100.  The customer has only made a purchase twice after the service for 32 spools of thread. I never was given any complaints, so I would assume a high use business machine that got thread stuck in it again".

  Here is my email to her yesterday, March 8. "********, what are the stitch counts on your PR1000 now? What was the stitch count when you bought it to us? Was it a used machine? From a dealer or individual?
  You have had so much trouble with thread trimmers (we did not replace the required $100 parts to improve),, 
  needle threader (it was not working the last time you brought it in so Stephen replaced the part for $20), gears jammed or frozen with thread which will continue if thread gets sucked or blown in. 
  Why not consider trading yours in for our PR1000E trade in machine below which has a 90 day warranty instead of just 30 days on repairs. It only has 27M stitches compared to whatever yours is.
  Please advise. Thanks. **** 

  I am still waiting on her response to my very important questions above. I offered to exchange her machine for ours even though she did not buy her machine from AllBrands.  

  My experience with such used machines of undetermined origin, that continue to have those problems is that replacement is the only way to satisfy those customers long term.

  I need answers to my questions before a no cost replacement can take place. ****  . .  

  Thank you,
  
  **** ** *******
  Owner & Tech
  AllBrands.com
  20415 Highland Rd
  Baton Rouge, La. 70817
  ****@allbrands.com
  Cell 225 *** ****
  Phone 225 *** ****
  Fax 225 *** ****
  www.allbrands.com

• Initial Complaint

  01/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contacted retailer requesting ordered sewing machine head and was informed it wasn't part of the order. I requested refund and was told basically no because I misunderstood the ad which clearly indicated sewing machine was part of the deal. Nor did the ad specify it wasn't. Was told by ********* ***** I wasn't going to be refunded because it was an error on my part and he said he would send a copy of my original order. He then sent a copy of a modified document that specified head wasn't included. He said that was a duplicate of my original order. I said it couldn't be because I have an original copy and there is a $150 difference between the one he sent as an original and my original copy. When I pointed that out he said the price had changed. I said even with the price change that wouldn't effect the price listed on my original copy and that he was intentionally using deceptive advertising and false documents to take my money. Today (1/24/2022) I reached out to Allbrands to inform them they didn't even send the ordered table they were rude and unassisting

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/25) */ Contact Name and Title: **** ******* Contact Phone: XXXXXXXXXX Contact Email: ************@allbrands.com Jared below is a copy of our Change Log* for Consew Space Saver Pedestal Like Table, Servo Motor at $649.99 before the customer even ordered on Jan 9, 2022. The $649.00 base price did NOT change.. The $150 difference to $799.99 total was Options that the customer selected for Residential Delivery $75* and Lift Gate $75* that are required for residential delivery. And the Short Description on the page did not change from " Specify Brand & Model Number of Machine Head Not Included, Only Table, Stand and Motor.". **** Consew Space Saver Pedestal Like Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm and Shoe Patch Industrial Sewing Machines$649.99Servo Motor 1/2HP 110V for Industrial Sewing Machine Heads, Specify Brand & Model Number of Machine Head Not Included, Only Table, Stand and Motor. Knocked Down Unassembled or YES AssembledPlease Choose No Thank You Yes(+$195.00)Lift Gate Required for Residential DeliveryPlease Choose Residential Address(+$75.00) Commercial AddressLift Gate Required for Residential DeliveryPlease Choose Yes(+$75.00) NoVoltagePlease Choose 110V Default 220 VoltageServo Motor is Quieter with more Torque at slow speeds ORDER XXXXXXX ORDER XXXXXXX Sun Jan 9th 2022 6:50:01 am CSTCustomer ******* ******<*******@gmail.com>Billing ******* ****** ** ******** **** Dr Apt **** *****, ** XXXXX US United States XXX-XXX-XXXXShipping(Same as Billing Address)Via GroundPayment MethodPayPalProductSKUPriceQtyTotalConsew Space Saver Pedestal Like Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm and Shoe Patch Industrial Sewing Machines Consew Track EditAssembled No Thank YouResidential or Commercial Residential Address*Lift Gate Yes*FedEx XXXXXXXXXXXX on 2022-01-18SpaceSaverTable$799.991$799.99Subtotal$799.99Ground Shipping$210.72Tax$83.38Total$1,094.09*Mon Dec 20th 2021 9:35 pmupdateProductXXXXXXpage_titleConsew Space Saver Pedestal Like Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm and Shoe Patch Industrial Sewing MachinesConsew Space Saver Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm, and Shoe Patch Industrial Sewing Machinesmeta_descriptionNew, In Stock, Consew Space Saver Pedestal Like Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm and Shoe Patch Industrial Sewing MachinesNew, In Stock, Consew Space Saver Table, Stand, Legs, Servo Motor, for Feed Off the Arm, Cylinder Arm Bed, and Shoe Patch Industrial Sewing Machinescustomer_titleConsew Space Saver Pedestal Like Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm and Shoe Patch Industrial Sewing MachinesConsew Space Saver Table, Stand, Legs, Servo Motor 110V for Cylinder Bed Arm, Feed Off the Arm, and Shoe Patch Industrial Sewing MachinesMon Jun 14th 2021 3:28 pmupdateProductXXXXXXallow_couprice 649.99 ponsfalsetrue

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