ComplaintsforDave Broussard A/C & Heating, L.L.C.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/21/2024 Dave Broussard's A/C & Heating submitted a proposal to replace my old A/C ducts with new upgraded ducts and also blow in R38 fiberglass insulation. The work began on 2/22 and I noticed that it was not being done according to manufacturer's specifications (Air Duct Council Specifications attached) and questioned the installers and was told "this is the way we do it." I contacted the installation manager, **** ***, who came out to my house and when I showed him the manufacturer's instructions, he told me that he didn't care what the ADC says. I've been trying to get them to redo the installation according to specs and they have refused. The blown in insulation was also not done according to industry standards which says there should be an air gap between the ducts and the insulation. And lastly, one of the installers stepped on one of the electrical ceiling boxes and pushed it down through the ceiling which has also caused lights to flicker. A technician was sent out and pulled the box back into the ceiling but lights are still flickering. The proposal states that work "will meet or exceed prevailing codes" and it does not. The proposal also states that payment is due upon completion of work. I will not pay until work is completed according to the proposal. I've attached an email that was sent to DB detailing the steps that need to take place before job is considered complete and have done nothing to correct any of the deficiencies.

  

  Business response

  04/19/2024

  We have scheduled an inspection with ********* ************ *********** Mr. **** refused to have the inspection done.  We scheduled the inspection to ensure the homeowner that the job was done according to code. 

  Customer response

  04/19/2024

  
  Complaint: 21578863
  
  I am rejecting this response because: I didn’t refuse the inspection. The appointment was made by DB and no one told me when it was scheduled for. The inspector showed up when I wasn’t home and rejected the inspection.

  I will call the inspector to schedule the inspection. I will also ask the inspector if he inspects for adherence to the manufacturer’s installation instructions and if his inspection supersedes the manufacturer’s instructions.

  The inspector can’t see if the duct was sealed to the take-off or the ceiling box, which is required by the manufacturer, without cutting the vapor barrier on each connection but there are deficiencies that can be seen without cutting anything open. As I’ve said in a previous email to DB, I checked the bottom of several connections to the trunk line and the vapor barrier is not fully sealed to the take-off collar.

  I will present the inspector with the manufacturer’s instructions before the inspection.
  
  Sincerely,
  
  **** ******

  

  Business response

  04/29/2024

  Dave Broussard AC & Heating was contacted and hired to perform a complete duct replacement job for **** ******.  Mr. ****** signed a proposal authorizing the work to be performed.  This proposal included removing and replacing 11 ducts and a sheet metal trunkline.  In addition, the quote included blowing in fiberglass insulation.  This work has been completed and is done properly.  To validate that the work has been done properly we purchased a permit from the Permits & Codes Division of Lafayette Consolidated Government and requested an independent inspection of our work.  Our work passed that inspection with no prejudice.  It clearly states in our proposal that our work is to include “permits, installation to meet or exceed the prevailing codes.”  This has been done.  Mr. ******’s statement that this passing inspection is just an ‘opinion” is not accurate.
  
  The issue of the blinking light in the bathroom has been inspected.   Our service tech checked out the light.  That service tech found that the light was loose, where it connects to the ceiling.  He tightened the fasteners and saw that the light had been previously repaired or modified and was not “blinking”.  Furthermore, I witnessed Mr. ****** walking in his attic as well as our installation crew.  I am not in the habit of arguing with a customer, my goal is customer satisfaction.  Dave Broussard AC & Heating has tried to satisfy Mr. ******’s requests, on multiple occasions, to no avail.  
  
  In summation, the job we were contracted to do was done properlyand is complete.  It meets or exceeds prevailing codes, as shown by the inspector’s passing of the permit.
  
  I have spoken to Mr. ****** on several occasions, via email, telephone and in person at his home, making every attempt to resolve this matter. 
  
  
  
  Thank you for your consideration in this matter, 
  
  
  
  **** ***
  Sales & Installation Manager
  Dave Broussard AC & Heating

• Initial Complaint

  05/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In 2018 I signed a service contract with Dave Broussard. Being a single mother working full time I knew nothing about my ac and there were three of them. So I trusted them. In March I was told that the compressor went out and it would cost me $3000. When the rep called to collect payment I asked if it was working properly and she said yes. Because it is a second home and I rarely go upstairs, I didn’t return until May and it wasn’t working. The service man goes upstairs for about 15 min and tells me the pan is broken, he can not fix it, but his manager Cody would call me Monday. I asked if having a broken pan would cause me to get water on my ceiling. He said no because there was a second pan if the first one cracks. He says he is going outside to write the invoice. I look up and there are wet spots on my ceiling that were not there when I let him in the house. He takes pictures and once again, Cody would call. Monday afternoon, my thoughts on mold if it has been 99 degrees for a month, no call from Kody. This really upsets me especially since between the compressor visit and the service calls I feel like this should have been resolved. Oh, and now a coil blew or burnt as well and the is about$3000 and $975 for the pan. My mind numb from realizing my biggest investment is in bad shape. It was Tues afternoon when I was told everything that was wrong. He agreed to pay for the pan but not the coil or my ruined ceiling. Having serious doubts as to whether they had done anything to stand up to the contract. I got another ac company to come out and get a second opinion. I had a good history with Michelle *** AC but moved and didn’t realize he serviced my area. He was blown away. Me *** stated that whether it was installed incorrectly or stepped on more recently. When Dave Broussard accepted my home under his service plan he was responsible to correct what needed to be corrected.

  Customer response

  05/23/2023

  I don't know how to compress files but I do have more pictures of the caps that were left off which allowed all the freon to leak out and burn up the compressor which I paid $3000 in March to replace. These pictures are a reflection of the units while on a maintenance contract.

  

  Business response

  05/25/2023

  We are very sorry you are not happy we strive to provide 100% customer satisfaction. Dave Broussard A/C & Heating offered to do all of the work and repair the ceiling. The customer declined. 

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