Business ProfileforAntoine's Bakery Inc

Can I just say how unprofessional this experience has been for me! I ordered a two tiered cake for my daughter’s College Graduation, because due to COVID she didn’t get a chance to have a graduation in 2020. So I wanted to go all out for her this time. I placed my order on 4/13/24 put half down gave a picture of how I wanted both cakes top tier white with buttercream filling and bottom tier royal blue with pineapple filling, mind you the order form says reference picture. Went back a week later at about 4pm to pay the other half, and there was a lot of unprofessional, lots of clowning going on and one customer talking about how they used to give him free stuff and two rude young ladies! Anyway my pickup day was 5/10/24, when I got there to pick up my order and to my surprise it was Totally wrong, they bought out a white tiered cake the top and bottom tier, I was shocked and let them know it was wrong and ***** A was giving me attitude like it was my fault. I saw AG who initially taken the order and personally said she was going to do my cake, but when it was wrong I never saw her again. I called the Metairie store to ask for a manager because mind you when asked for one while at the Gretna store no one knew who they were. They told me to come back at 4pm and they will redo the cake! The color still didn’t look right, really the whole cake! The next day at the graduation party still got disappointed because the whole cake was pineapple filling top tier no buttercream at all. I tried calling on 5/13/24 to speak with the owner or manager at the Gretna store @ 7:23 am they pretended to take my phone number and was going to call me back. I called the Metairie store on 5/14/24 and left a message with ******* and she remembered the situation and she had taken my phone number so she can have the owner call me back, and I am still waiting on that call but as you can read, it never happened and I’ve given them ample of time to. At this point I don’t think they care!