Customer ReviewsforExpress Heating & Air Conditioning LLC

Once I was told that the technician was at an account before mine I rushed from the hospital which took me exactly 30 minutes and found them at the red light leaving my home. I pulled my car on the side and told them that I did not get a message that they were coming to my home and the two gentlemen told me that I wasn't home and I again tried to say that in the past I knew they were on their way and I was told it was not their problem and that the other visit was short. One of the technicians told me that they would come back this time but not again. I was appalled to know that as the customer that they would speak in this manner but I accepted it because of the > greater than 90 degree weather and the need for air. I went back to my home only to see that they turned around to not come to my home. I text the number and asked if they were coming and if not let me know and I would go back to work but they did not answer. The manager called me back and I relayed my experience only for her to tell me that she advised them not to come back and not give me the courtesy of a call because they told her I intercepted them in the traffic however mind you I talked to the two of them through the passenger window at the red light. I am with an insurance company therefore I guess this company feels that they can treat such customers any sort of way because they have to accept it. I did call the insurance company to tell them never let this company come to my house again and they should take them off the list of users because they simply don't care and respect that people have to take off from work nor do they care. I am in the healthcare field and deal with an array of people and we have to be service oriented at all times no matter what we feel about the customer, de escalation is always the norm but not this company, they did not care for my business and didn't mind showing me that they did not want it.