ComplaintsforGil's Carpet Sales, Inc.
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 3/21/22 We(Mr.and ****************)signed a contract with Gils carpet to install carpet in our living room and hallway, the measurement of both of these areas combined is Approximately 410 square feet. It's been measured multiple times by different companies offering free estimates, including myself and our insurance adjuster. In the initial estimate *********** (the owner),measured the area to be Approximately 51 square yards. When the workers came out with the carpet, they stated that it was about 5 inches too small in the hallway areas. *********** called us and said that he would order the additional carpet, never stated that it was 16 square yards shorter than the original estimate. After receiving the final invoice and realizing the increase in the amount , *********** offered to come back and remeasure the floor.The measurements are the same as the original estimate. We did not receive the additional carpet or service for an additional 16 square yards which added approximately $650 to our original estimate. We filed a claim with our insurance and was not reimbursed. When we asked what they were planning to do with the additional carpet that they kept, we were told that they was going to sell it.We are asking that the final Invoice is corrected to reflect the correct measurements and the additional 16 square yards are removed.Business response
07/22/2022
Attached you will find our response letter as well as the documentation to ******************** complaint.
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Contact Information
1329 Veterans Memorial Blvd.
Kenner, LA 70062
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.