Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Allstate Windows was supposed to order a replacement window more than 6 weeks ago to replace the discolored window they initially installed. I've called and sent emails to them and gotten no response. I've tried not to make a complaint against this company but they are, including the owner very unprofessional to put it nicely. I would not recommend them to anyone else under no circumstances. I need help with making them live up to the warranty and contract.Customer response
09/30/2024
Paid in full receipt
Business response
10/01/2024
to BBB,
the insulated glass unit has been ordered. on a timely basis. when the insulated unit is received by Allstate from the manufacturer. Allstate service man, Gary Hemelt, ( Whom, Mr. Denison has been in contact with several times.) will call Mr. Denison and schedule service.
Initial Complaint
06/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Allstate Windows was contracted to replace the windows and shutters on my home. The job is not complete. They keep saying that the parts are on order but I still dont have the shutters, etc.Business response
06/24/2022
Complaint#******** Shutters *****************
Thank you for reaching out to us. We have finally received the Shutters and our Service Man has already tried to reach out to ********************* to set up the Install. We understand how frustrating it is at this current time due to delays and we really do appreciate their patience. We will try to have this resolved as soon as possible. If they have have questions please call us at the office at ************
Thank You
*****************************
Office Manager
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.