ComplaintsforThe Hair Kingpin
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased body wave hair from the hair kingpin the amount came to be $480.00 I paid cash I purchased an 5*5 14 ***h closeur 16/18/20 *** bundles from them as well the products were not what was promoted the hair started to come out and the closure started to bald the bundles started to get tangled I made a post reviewing the hair and tagged the company so that they can see that I wasnt lying this was supposed to be the hair I wear for my birthday which is coming up on the 22 of Oct and I dont have any more money to just go and spend with another company they promoted their hair to be the best I the city out of all hair companies Ive called them no answer I also dm the company the owner saw my dm and no response Ive called this morning and a lady answered and told me no refund on my hair because of social media encounter I have even asked to exchange the hair if I couldnt get an refund she sent me a picture of a no refund or exchange or return Ive never seen that In the store I feel cheated out of my money plus I dont have the correct products that was being promoted I truly feel lied too and emotional damage because I could have went else were I do hair Im a upcoming stylist its hard to find customers I had to save for 3 months to get that money just to feel lied too and not able to get compensated back or exchange for something better its false advertisement they should be held accountable for stealing from people selling bad products and not help fix the issueCustomer response
10/20/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by The Hair Kingpin regarding complaint ID ********.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.