ComplaintsforAuto Rental Etc.
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I rented a car from this company on the 26th of August and returned it on the 29th of August. My deposit was with held due to an odder of smoke in the vehicle. No one in my household smokes cigarettes. When I informed the lady of this fact I was placed on hold and someone came back saying it was the smell of weed. I pride myself in being a hard working God fearing woman. I do not smoke I do not drink and I try to keep my swearing down as much as possible. To accuse me of doing drugs in this rental car is not only offensive but mortifying. This is clearly a trick they play to defraud customers out of there deposit.Business response
09/09/2024
Hello,
My name is Kristina with Auto Rental Etc. I went through the contract the time the customer rented. I do not see proof of smoking in the vehicle. I have issued a refund of $150.00 to the customer. See attached of their receipt.
Thank you,
Kristina ****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.