ComplaintsforGiles Nissan
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Complaint Details
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Initial Complaint
10/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
i purchased a vehicle in 2023. it came with tires for life program and powertrain. i brought my vehicle aprox every 5000 miles like im supposed to. had it serviced there and only there. pulled my carfax and it shows i brought it there like supposed to. paid a lot of money there. now my tires need to be replaced and they are refusing to do it and saying something wasn't done when it was supposed to be. how am i at fault when i brought my vehicle there everytime and told them what needed to be done and also stated that it was for the tires for life program. they assured me everytime that everything was taken care of. how is it my fault that they didn't log something down when i went and now im getting screwed over and so much money wasted. for what? for them to not want to honor their word. they keep giving me the run around and not helping me at all. i shouldnt be penalized for something that i have no control over-i can't do their job for them. i can't make them log something down i dont work there. so now theyre crooks. i want them to honor their word and change my tires like theyre supposed to do. thats the reason i purchased a brand new vehicle from them. i could have went elsewhere.Business response
10/22/2024
Thank you for contacting us regarding your recent concerns. I apologize for any miscommunication regarding your Tires for Life warranty.
After reviewing your file, we agree that we should have informed you about the need for a tire rotation and balance at the appropriate mileage intervals. We did not do so, and therefore, you should not be penalized for this oversight. We will honor the Tires for Life warranty for you.
I understand that Harris, our service manager, has already been in contact with you and we are actively working to resolve this. We appreciate your patience and thank you for giving us the opportunity to correct this matter. We value your business and understanding.Customer response
10/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22420558, and find that this resolution is satisfactory to me.
Sincerely,
Miranda ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.