Business ProfileforPointer Property Management LLC

Jan 19, 2024 I moved out my home **** ******** ** after putting in notice to vacate in Dec 30, 2023. I cleaned my home thoroughly with pictures to prove before surrendering my keys. I have pictures and videos before and after to show that the duplex was in perfect condition so that I would receive my full refund because the lease stated that if I didn’t return the home broom clean and trash free I “MAY” be charged $250 i worked in Texas for months no one reached out to me so I gave them a call in the ending of March beginning of April for update status of the return they said they were no longer over the apartments and I had to contact the owner of the duplex’s *******. I called ******* and she stated she were not over those and she would find out who was responsible so I could receive it she called me the next day and said she handled it and it would sent out or I could pick up the check I was back working so I asked if they could mail it. They replied they sent it certified mail for 2 weeks I still haven’t received the check so I gave them a call and they said they sent it but there mail system isn’t the most reliable I went by USPS they found nothing in the system with my name from them so they asked if I could pick it up Friday around 9, I agreed but they are closed on Fridays. Fast forwarding to May I texted them asking about the deposit they told me they thought I was coming to get it knowing they were closed and I let them know over the phone I would be heading back to corpus so they agreed to send it again still nothing in the mail so on my next off day I tried to go pick up the check since they told me it was there and already written the lady greeted me and told me the property manager was out sick I would have to come back whenever she returned. So my next off day 05/30/2024 I called before I went up there and they wrote me a check for $300 stating they were charging me $250 for a cleaning fee and $50 for maintenance. I have text/email proving everything.