ComplaintsforCaches Rent Our Toys
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 13, 2023 I paid and reserved for four ATV bikes for 7/22/23 at 12noon with ***** ****. I paid through cash app to the cash tag$CacheROT as requested by the employee who only wants to text and never speak on the phone. On the day of my event I received a text from the number I had been consulting with about the scheduled date asking if I still wanted to come for 12. I was a little confused as to why the day of they were trying to get me to switch to Sunday. Only later on would I learn I was added to the schedule last minute. Upon arriving I was only giving three bikes and told that that was all I ordered, which was incorrect. I was texting the number to aware them of what was going on (because they wouldn’t answer to resolve the problem). We had to wait because the bikes didn’t have gas in them and it ran into our time, another bike the Axel was bent and it rode as if it needed a wheel alignment and the third bike kept cutting off on us every three seconds, smoking and smelling like something was burning until it killed on us right on the track while riding. The lady that was on site said she just documents for the company and issue out the bikes. I kept asking to speak to the owner she told me to call the number I had been texting. I called this number several times but all they wanted to do was text. I informed him about the bikes and how the smoking bike that kept cutting off fuse box was melting that’s why it killed on us. I kept texting the number asking for an owner but was told they don’t have to give me that information. I told them I’ll look it up on the BBB website, their reply was sounds good. Today on 7/24/23 I called still no answer. I texted twice with no reply. I want my money refunded because this was a horrible experience. Then I found out the person I was texting all that time was the owner and I’m not happy about how he handled this whole situation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.