1 Customer Reviews
Review from Molly F
1 star10/27/2023
Because of the greed and incompetence of the *** and her senior management of this company, an innocent child will spend his birthday in jail. I requested records to document the unfortunate medical condition this childs was born heroin addicted & grew up with a loving ****** mother who has helped him through every challenge imaginable. She didnt know how to acquire the records needed to show the judge in his case (two pals brought him along on a crime spree and then pointed the finger at him to avoid their own prosecutionhappens all the timepreying on the weak.)So I helped, & the company cited statutes they claimed were protecting them (not specifically, they ******* give me even a semblance of a statute.) They asked for 4 separate HIPAA releases where 1 was sufficient for a local hospital. They required item after item & each time we complied, they came up with a new one. Their competitor did no such thing and in all my years doing this, I have never encountered such a series of obstacles. I began recording our conversations (legal in our state) to ensure that *******, the senior account officer ******* try anew bait and switch a 2nd/3rd/4th time. She knew that a judge was waiting for the documents. She didnt care. Med South wanted $110 for what any patient should be *********** for a nominal fee. ******* obfuscated and delayed and then failed to send me the correct and previously discussed bill for handling. They managed to delay long enough to exceed the courts deadline. Now the judge wont have time to cull through the records before his court appearance on Monday (its Friday.) So a mentally challenged, wrongly accused child remains in jail for something he has yet to understand because of brain damage that is clearly documented in his record, & because ******* read them aloud, she well knew. He is away from his siblings and his loving ****** mom. Shame on you *************************** &*** ************************* (their names are on the website so they waived privacy.)
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.