ComplaintsforSpartan Renovations LLC
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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My problem is we, my wife and I signed a contract with Spartan Renovations LLC on June ******* for solar panels and its financed by Service Finance for $91245.00 for 25 years. The sales person is ***** *******. The problem is we do not have the solar panels approved yet. We called Service Finance and explained that we have no service till this day. Service Finance sent Spartan a complaint and nothing has changed. Our credit has been damaged because we supposed make payments to Service Finance, were still paying energy so our electricity can remain on.We cant afford to pay both. We asked them to remove the panels but they refused.Please Help. Thanking You In Advance.Business response
09/17/2024
Hello,This homeowner has failed utility inspection due to being unresponsive and not being able to access the property so that this homeowner can have their system turned on. Spartan Renovations has tried calling this homeowner to resolve multiple times. At this point Spartan isn't the root of the problem causing the homeowners Credit to be messed up and or the reason for the homeowner not having access to solar power. We at Spartan take pride in all of our homeowners and would like to extend our hand to assist further in this situation considering their may be a misunderstanding that spartan is just the install company, Service finance is the lender for payment and Entergy Louisiana has been trying to resolve the current inspection status so that the homeowner can have access to solar power on their home. As far as the BBB complaint the Installer is the middle man part of the solar process which would then leave us at a very stressed situation considering the contract has been fulfilled by Spartan Renovations but by no means will we not extend our hand to resolve for all parties. ***** ******* isn't on our payroll at our company and we do have sales teams that are 1099 sole companies who sell contracts to us and then we install the solar panels from that point.Thank you,______________________________________________________ SPARTAN RENOVATIONS LLC************************************, LA 70123**************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.