ComplaintsforEyecare Associates
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
eyecare associates and the debt collector send me a letter with the amount of $700 due. i called eyecare associates and try to end this dispute. they said the contact fitting was not covered by ***** vision. so i called on 4/6/2023 to verify if the contact fitting was not covered. as the ***** vision employee said, they did not follow procedure to submit the claim. my resolution is that eyecare associates removes this debt collector from my name. also, to properly submit a claim to ***** vision eyecare associates account number ********Business response
04/24/2023
Good afternoon. We are in the process of reviewing the patient's account to determine whether the claim filing was completed incorrectly. Our billing/insurance department is off site, and the staff is not employed by Eyecare Associates, rather by our corporate owner, *****************. We are waiting for a response from that team before we can reply fully.
Thank you!
*********************
Operations Manager
Eyecare Associates
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.