ComplaintsforD & D Cleaners, Inc.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my clothes off at this business 2 weeks ago because they did some pants for me months ago that left a horrible scent of mildew and old clothes. My pants were only worn once and did not smell when I dropped them off. I left peacefully and thought maybe the scent would leave, it didn’t. I decided to take the pants back along with 2 dresses that I paid over $100 for both. Explained to the lady that the pants had an odor and they were still in the condition from when I picked them up the first time. She smelled them and stated she didn’t know what the smell was and assured me it will be taken care of. I picked my pants and dresses up and lo and behold, the pants smelled better, but the dresses were smelly. I paid for both the pants and the dresses. She told me to leave the dresses and assured me it will be taken care of. I went back today 09/05 to pick my dresses up and guess what? They still smell. It seems like the just let them sit out awhile hoping the smell would disappear, not clean. I asked the manager for my money back and her response was no because they didn’t smell to and she had a mask on by the way. She did not care and refused to give me my money back. I have to take my dresses to a different cleaner because the smell is bad. If I do not receive my money back, I will be forced to take further action against this company. It’s about principle. You should not be allowed to do bad work and get paid for it. Please do the right thing and refund me my money.

  Business response

  09/20/2023

  These dresses did have a smell of body odor when she picked them up.  They were sent back in and were cleaned again twice.  When she came to pick them up, they were free of the odor.  If she is smelling anything it would be the detergent we clean with, as they smell like every item we clean. Ms. **** had an extremely bad attitude the moment she walked in to pick up the dresses the second time.  She left calling my employee names and threatening her.  It is about principle, and I won't refund money when the service she ask for was received.  She ask for the smell to be removed and it was.  

  Customer response

  09/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: An attitude from the beginning? Wow! What did you daughter say? Oh okay, you don’t know because she had a mask on. A devil will always throw a rock and hide his/her hands. This owner/mother response wouldn’t stand a chance in court. It’s really sad. BBB you may close this case, I’ve given this issue to the Lord and he has worked it out for me. Only he can handle these types of people. The sad part is the lady who gave me the dresses also smelled it, actually agreed after smelling it. Her words were, oh yeah I don’t know what that is, let me go get the manager. Also, I’ve never complained prior, actually took my smelly pants without a word to them. Took my pants back(because they smelled so bad) along with my dresses and explained the pants situation, she guaranteed the smell would be gone, and it was, but then it was transferred to my dresses. We all reap what we sow rather it’s good or bad. The supervisor mother is the owner, they are 2 of a kind. Imagine giving a person/business a second chance only for them to prove you right. Keep that money and take it straight to HELL with you. BBB, thank you! 
  
  Sincerely,
  
  ***** ****

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