Customer ReviewsforLevel Tech Foundation & Concrete Repair

Company does not fully evaluate foundation issues and uses one time discount to press customers into hiring. After making deposit, had building engineer look at separation of brick. He determined it had nothing to do with the foundation especially since there were no cracks. Called level tech to see if could get deposit back. Company refused and stated deposit was used to buy material that was specific to my site. This is a lie since the equipment is used on all sites as confirmed by the company they buy from. I even discussed a partial refund and was refused. Called Level tech and requested to talk to owner that never called back. While the method to raise a foundation that they use is good, the company is not and cannot be trusted. Engineer that looked over my house stated that they easily could have damaged my foundation by raising it when it did not need to be raised.

Mr. Horton, Very sorry to hear this. Our goal is to provide each and every customer with the best experience possible. Rest assured, our design technicians have several different methods of recording elevation readings and are highly trained at diagnosing foundation issues. The stairstep cracking in your home is often a warning sign of foundation settlement. Your job was designed as a stabilize only. There would be no lifting involved. Our goal for your project was to stop any settling and to permanently stabilize your home. We do offer a same day savings on the day of the appointment. This is not designed to press a customer into anything. It simply allows us to combine orders and reduce shipping costs. in return, we pass those savings onto the customer rather than keeping it. Also, for the customer that may feel uneasy about taking advantage of the savings, in our contracts we offer a three day right of refusal for a full refund. After the three day window, your materials are ordered. As far as the equipment being used on another job, that could be a possibility, but it may be one that is a year out. That would require Level Tech to absorb the cost of that inventory until something comes along that requires that equipment. The deposit collected doesn't fully cover the full price of materials. Obviously, if multiple customers were allowed to do this, we would have a building full of equipment that the company has paid for just hoping a job with that exact equipment comes along. Again, we sincerely apologize for any inconvenience or miscommunication that may have occurred. We would love to speak with your engineer to address any concerns he may have.

We need to get facts correct. The job was not a stabilization as you stated. The job was to raise the foundation to close up the crack. Your technician never used any equipment to measure the foundation. I was told that it had settled probably to extreme dry weather and would need to be raised to close up the crack. Either your technician or both of you are not telling the truth. So as stated Level Tech is a company that can’t be trusted.

Leveltech did a great job lifting our sidewalks that had sunk. We won't trip on them anymore Their customer service was superb and we highly recommend their company.

Thank you so much for the kind words. Customer service is our number one priority. I hope we met and exceeded your expectations. Please let us know if we can help you in the future.