ComplaintsforMackie One Construction, LLC

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Mackie One installed a new roof on my house last November but did not use a proper drip edge on part of the roof edge, resulting in water flowing behind the gutter. They admitted a proper drip edge was not used but refused to cover the replacement under warranty. Instead they quoted $525 to fix the problem.

  

  Business response

  09/27/2022

  Mackie One & Mr. Seale agreed to a mutual resolution to resolve his complaint.
  
  
  

  Customer response

  10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18042496, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Due to character limits, a summary document and supporting details are included in the attachments.

  

  Business response

  09/26/2022

  Because we value ************************** as a customer, ******************** One made multiple attempts to respond to a list of concerns by sending our crewmen of choice to perform and complete our mutually agreed upon corrective work.

  ************************** refused to allow the Mackie One crewmen on the property, and we were therefore unable to service, perform and complete the mutually agreed upon corrective work to his property. After Mackie Ones multiple attempts to remedy the concerns and the refusal to allow Mackie One on the property, we concluded ************************** is not amenable to any agreed upon solution.
  
  Most of the dirt, grime & scuff marks that was previously on the wall siding was removed by the steady, heavy driving rainstorms encountered in *********** during a rainy season that occurred between June & July 2022. In addition, Mk1 performed pressure washing to the affected areas. The combination of pressure washing & natural storm rainwater removed most of the marks, as they are not currently noticeable.
  
  We are eager to bring this job to a close and have requested final payment, minus a fair and agreeable reduction to the balance due. On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.
  
  
  Regards,

  Customer response

  10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The companys response does not provide any different resolution than was previously presented with our original complaint. Their response also contains false and misleading statements, of which they are aware.
  

  Due to the use of photos and other formatting that is not compatible with this form, our response is included as a PDF attachment. Please also see additional details and documentation attached including receipts for out-of-pocket expenses to date totaling $1,299.40 and an estimate from a qualified, licensed ********* contractor in the amount of $13,500.00 to repair outstanding damages caused by Mackie One (not all outstanding damages are included in this repair estimate).
  

  As requested by BBB, we have limited this correspondence to new or additional information. Please review the summary document, text correspondence, emails, and other attachments provided with our 9/16/22 complaint as this information adds to those details as background.
  
  Regards,
  
  ***********************************
  
   
  

  

  Business response

  10/14/2022

  Greetings BBB,

   

  Our company response is the same as dated Mon, Sep 26, 2022 10:06 pm

  We are eager to bring this job to a close and have requested final payment from **************************, minus a fair and agreeable reduction to the balance due.

  On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.

  For compromising purposes only, if ************************** wishes to bring this matter to an amiable close, we will be willing to increase the balance reduction again to an agreeable amount.
  
  

  Customer response

  10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  We have received Mackie One Construction, LLCs second reply to our complaint submitted on 9/16/2022. The companys response will NOT satisfactorily resolve the complaint as the companys response does not specify a resolution.

  
  As previously documented, Mackie One damaged our property, resulting in out-of-pocket expenses to date of $1,299.40 and other outstanding damage in the amount of $13,500.00. As previously noted, not all outstanding damage caused by Mackie One is included in the ****************** estimate.

  
  Mackie One has not completed repairs to the damage they caused, despite repeated promises to do so. Instead, Mackie Ones attempts to repair their damage resulted in new, additional damage to our property (on multiple occasions). Mackie One has not provided insurance information as contractually obligated, despite multiple requests to do so. Additionally, their response to this complaint contains demonstrably false and misleading statements, of which they are aware.

  
  In the interest of reaching closure, we would accept payment from Mackie One in the amount of $13,729.40 to cover out-of-pocket expenses and enable hiring a contractor to repair the damage caused by Mackie One. Upon receipt, we would complete payment of the 8/8/22 invoice of $6,172.98.

  
  Alternatively, if Mackie One would prefer to offset their payment by crediting and closing the invoice, we would accept payment from Mackie One in the amount of $7,556.42.

  
  This resolution provides an amiable solution for Mackie One to attempt to make whole on their agreement without covering the full and actual cost of their damage. The repairs will undoubtedly be more expensive than summarized above and will take substantial time to complete.

  
  We are happy to provide additional details, documentation,commentary, etc. as it may be helpful. Your support in resolving this matter is greatly appreciated.

  
  Regards,
  
  ***********************************
  
   
  

  

  Business response

  10/31/2022

  We responded to this complaint on 10/14/22 and again 10/31/22. We are eager to bring this job to a close and have requested final payment from **************************, minus a fair and agreeable reduction to the balance due.
  On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.

  At present, we would be willing to increase the reduction of the balance owed on the outstanding invoice. We will be willing to increase the balance reduction again to an agreeable amount.
  

  Customer response

  11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Due to the use of photographs and other formatting, details are included as an attachment.
  
  Regards,
  
  ***********************************
  
   
  

  

  Business response

  11/29/2022

  Mackie One Construction ************

  Greetings BBB,   Mackie One position has not changed. We stand behind our original responsein regard to consumer complaint #********.   Customer contact information: ****************************************************************************************************************** 70130 ************** - Primary ************************************************- Primary Regards,   ************ Mackie, MBA Mackie One Construction Roofing Contractors 504.821.1530office 504.491.0111Cell http://mackieone.com/

  
  

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They were supposed to start on April 14 but they emailed and said they would start on April 19 only a few days before they were supposed to start. April 19 came and no one showed up I emailed and text asking when would it begin and received a response saying they had staffing issues and they will reschedule but didn't give me a reschedule date or estimate of reschedule date. I waited for response after asking for a date or an estimated date and got no answer. I emailed and texted again an asked for cancellation and full refund since I was not getting communication. I received a call saying that I would probably be charged $250 cancellation fee I asked how since it's not noted on the contract about any cancellation fee , Ms Melissa just said that Mr M***** would determine what my fee will be. I emailed and said that was not acceptable since nothing in their contract says anything about a cancellation fee and the fee amount given was higher than industry standard. I received and email back saying that they would charge me more $393.30, which is over 30% of the total price. I initially paid $655.50 which was half of the total price and required to start the job. I would like a full refund of $655.50.

  

  Business response

  05/19/2022

  Mackie One Response to Customer Compliant: ***** ****** **** **** ** *** ******** ** *****
  
  
  Complaint Involves: Refund Or Exchange Issues
  
  Customer’s Statement of the Problem: They were supposed to start on April 14 but they emailed and said they would start on April 19 only a few days before they were supposed to start. April 19 came and no one showed up I emailed and text asking when would it begin and received a response saying they had staffing issues and they will reschedule but didn't give me a reschedule date or estimate of reschedule date.
  

  Mackie One Response: -

  Customer's statements are correct here. It is important to note that the 14th was a Thur and the 19th was a Tuesday. 
  It may seem like there was a long delay here, between the 14th and the 19th, but it was only 2 days Fri & Monday... 
  We promised to give a new installation date when our staffing issue was resolved in an attempt to give a new date we could honor
  The staffing issue was NOT resolved the same day
  
  Customer’s Statement of the Problem: I waited for response after asking for a date or an estimated date and got no answer. I emailed and texted again an asked for cancellation and full refund since I was not getting communication.
  I received a call saying that I would probably be charged $250 cancellation fee I asked how since it's not noted on the contract about any cancellation fee, Ms Melissa just said that Mr M***** would determine what my fee will be. I emailed and said that was not acceptable since nothing in their contract says anything about a cancellation fee and the fee amount given was higher than industry standard. I received and email back saying that they would charge me more $393.30, which is over 30% of the total price. I initially paid $655.50 which was half of the total price and required to start the job.
  
  
  Mackie One Response:

  Yes, these statements are mostly accurate. This owner had in her mind what was reasonable and not. Mackie One communicated with this owner all day on the 19th of April into the evening, so only 3 days passed before she became frustrated and canceled. We explained that the construction industry, like a few other industries is experiencing staffing interruptions. This owner decided that 3 days was enough to resolve her installation delay. We are still trying to fully resolve our staffing issues, as is the entire nation.
  A refund was issued to our customer on the 3rd of May, which was within 7 days of her request.
  
  Customer’s Statement of the Problem:  I would like a full refund of $655.50.

  
  Mackie One Response: 

  An additional 20% refund will be issued in the amount of $262.20, making the total refunded amount $458.85. 
  Mackie One will honor the interpreted "industry standard" as mentioned by the owner, which is a cancellation fee of 10%. 
  
  
  Desired Settlement: Refund

  
  Mackie One Response: 

  Mackie One will issue a 2nd refund that will align with the noted "industry standard"
  
  

  Customer response

  05/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17183518, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩