ComplaintsforRocketfast! Car Wash
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On February 29, 2024, I drove my car through the carwash as I always do before and since I became a member of Rocketfast. When I got out of my car to finish drying it, I noticed that my liftgate brake spoiler was dangling ! After further inspecting my vehicle, I noticed that my driver's side rear wheel covering was hanging off as well. After I brought the damages to the attention of the attendants, they tried their best to reconnect both parts. They couldn't because they were torn up on the inside ! One of the attendants reviewed the film and asssured me that they would have Fielders Body shop on North Market repair my car. They gave me the name of the Incident manager and the name of the bodyshop that would do the repairs on a card. After a long wait for a response to my complaint, the incident manager told me that they're not going to cover my liftgate brake light spoiler ! He claimed that my car was already damaged which is not true ! Upon seeing the film for myself, it was clearly evident that the attendant loosened the brackets on my spoiler prior to it entering the carwash when he was brushing the back window ! Therefore the initial damage started before it went through the wash ! And that's why it broke going through the wash ! I need them to accept responsibility for my damages like they told me they would from the beginning because I'm ready to have my car fixed !Customer response
04/18/2024
I was able to get in contact with the owner of Rocketfast Carwash... *** ******* He was very understanding of my delima unlike the incident manager, and he approved the repairs for my SUV. The repairs were done today !!!
Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went in to this business on November 11,2021 and the machine damaged my brand new paint job and my passenger side rear view mirror. Since that time i reported the damages to Brian and his manager. They are both blocking the claims process. Brian insist on independently reviewing the damages and using the "camera" strategy to deny my claim. He also has repeatedly denied giving me the proper insurance information so that i can effectively file my claim. At this time, I would like to request that your organization assist me with obtaining the insurance information?Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
01/16/2022 On I took my vehicle to RocketFast Car Wash. I use the hand brush wash on the vehicle before I went through the car wash and the paint was find. Then after going through the car wash, paint was scraped off of the door. I took it to them and show them, and they said something was wrong with the paint job. I notice the rollers were closer than they are usually. Likewise, I have been to other washes before with not problem. The one working do know what they were talking about, paint was left on the door when it was painted. Hate to tell you that it is not metal, the door panels are made from Plastic and plastic base is a flat black. Companies are supposed to have insurance for damaging people's property.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.