Business ProfileforIvan Smith Furniture Company, Inc.

I purchased a sofa on 9/5/24 paying $3800.00 for I thought was a Quality piece of furniture I called the manager after having the peace for one week to tell them that the leather had already stretched out and was not enough stuffing in it, which looked like it had been used for a year or more already. They sent a service person out, but all he would do is take pictures I contacted the district manager because nothing was done so he sent the same gentleman out for a second time and again this man would not touch it or would not sit in it to see the problem completely all he would do is take pictures of it which was not showing all the problems. I contacted the district manager again and all I was told is this is a comfort problem, not a warranty problem, which is totally wrong. The sofa clearly does not have enough batting in the furniture, which makes it worn out feeling and looking, and I purchased this because my daughter had had four hip surgeries in a row and needed a piece of furniture that could be supportive and good quality for her. This has a lot of electronics to it with heating elements and also massage for therapy, I’m very disappointed in Ivan Smith. I will never purchase another piece of furniture from them. This manager and district manager of the Longview Tx will not stand behind the furniture they sell or the ,quality of this piece is very disappointing and I’m now stuck with a sofa that clearly has a warranty problem that I’m basically told is a Comfort problem, not a Warranty and that I could return for a 20% restock fee or just keep it and they would close out this problem . Again this is a warranty problem and I should not have to pay $800 to restock something that is not something I caused and clearly came from factory this way ! I should be fully refunded 100% of what I paid! just saying buyer beware with this company because they will not stand behind anything they sell to help you out very dissatisfied customer!!