ComplaintsforRestoration Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We shipped a **** Vase for repairs to Restoration Services (estimated value ~ $10,000.00). The vase is clear ******* with three blue/brown horses. Two of the horses had a broken leg and we had all of the pieces. We paid $2,400.00 to Restoration Services and they had the vase for 18 months. It was finally shipped using the shipping company they recommended. Upon arrival, the shippers refuse to open the package. Upon opening, we found that one leg was still broken and the other one looked like a child had repaired it. We contacted Restoration Services, they said it was a shipping problem. The shipper denied responsibility since their delivery person didn't open the package (refused). We asked them to resolve this issue between them and we have heard nothing since then. Restoration Services gave a website where we could order glass epoxy to repair it ourselves!We wish to resolve this and to have our vase restored. We spent $2,400.00 to Restoration Services and ~ $500.00 to the shipping company and were without our vase for 18 months.Business response
08/31/2023
The item was picked up by the art handler hired by our customer after the ********************** was complete.
We cannot be held liable for damage incurred during or after shipping, but offered to help in anyway we can.
I contacted the art handler on behalf of our customer to inform them that the item was damaged. They responded, informing me that the customer needed to contact them to resolve the matter since we had nothing to do with arranging the pickup or delivery of the item in question.
The customer asked us what epoxy we used and we gave them the name of the manufacturer and specified which of their epoxies we had used in the restoration process.
We assumed the matter was resolved, as we haven't heard anything about it from the customer since.
Customer response
09/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.